Services

IT Service Desk contact information and service hours

Using Aalto University IT equipment or services? Need help? Have a problem? Help is available for you at IT End User Support and our IT Service Desks.

IT End User Support is here to help you

When you have a question or a problem, you can:

  • Visit IT Service Desk during our opening hours (see below for more information)
  • Book an appointment in advance with Vihta (vihta.aalto.fi) (for staff only)
  • Ask help via IT Chat (if you cannot see it, enable your cookies on this page)
  • Create a service request at http://servicedesk.aalto.fi
  • Call us at +358 50 513 2000 (see below for service hours)
  • Send email to [email protected]

If you have a problem with AV equipment in a teaching space at the Otaniemi campus you can contact IT Service Desk AV help (see below for more information).

Visit IT Service Desk during opening hours 

There are two IT Service Desks at your service: one in the Undergraduate Centre and one in the Väre building. You can drop by during opening hours. Aalto university staff can also book a time in advance.

IT Service Desk Kandi (Undergraduate Centre)

Visiting address: Otakaari 1M, room U133a

Opening hours:

  • Monday to Wednesday 9–11 and 12–15
  • Thursday to Friday 9–11 and 12-14.

IT Service Desk Väre (Väre building)

Visiting address: Otaniementie 14, room R101

Opening hours:

  • Monday to Wednesday 9–11 and 12–15.

Book your appointment in advance

Aalto staff can book a time to the IT Service Desk. Appointments are available Monday to Friday from 9-11 and 12-15.

Book the time at vihta.aalto.fi.

Please note that the appointment service is not available for students.

IT Chat 

When you are on one of the IT service pages at aalto.fi (aalto.fi/it) a chat service is available on the page:

  • Monday, Tuesday, Wednesday and Friday: 9 - 11 and 12 - 15
  • Thursday: 9 - 11 and 12 - 14

Note! If you do not see the chat service on this page, please allow cookies on this site.

Create a Service Request

You can create a service request at http://servicedesk.aalto.fi. The service request eSupport form helps you to include all the necessary information that we at IT End User Support need in solving your IT problem.

Call IT Service Desk

+358 50 513 2000

You can reach us by phone on: 

  • Monday to Thursday: 8:00 - 17:00
  • Friday: 8:00 - 15:45

Having problems with AV equipment in teaching spaces at the Otaniemi campus? 

In addition to Aalto University Lobby Services you can contact IT Service Desk AV Help at +358 29 442 0190.

  • Monday to Thursday: 8:00 - 19:45 
  • Friday: 8:00 - 17:45

For problems on other than AV equipment, for example, lighting or power sockets, please contact Aalto University Lobby Services. 

When the problem does not prevent teaching and is, for example, a service request, AV support for an event later on or a development suggestion for AV equipment, please contact [email protected].
 

IT Help

You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.

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IT Services for Research

A selection of IT tools for researchers including devices, collaboration solutions, websites, IT support as a service, data storages and backups, data transfers, computing, on-premise and cloud resources, security support, and IT guiding.

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IT contact information for schools and partners

The list of responsible contact persons in Aalto IT for schools, units and partners.

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IT services

Aalto University IT is a service unit, which supports the operations of the university by meeting the users and units’ needs concerning data systems, telecommunication networks and IT devices along with the Aalto organization.

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IT Services

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