Services

IT Service Desk contact information and service hours

IT End User Support is a contact point to the users of the Aalto University IT who are in need of help and information. You can ask for help by email, telephone, chat or visiting the service desk during opening hours.

Outside the opening hours of the IT service points, the staff has the opportunity to book time for service point transactions. Appointments are available Monday to Friday from 9-11 and 12-15 and can be made on the Vihta appointment system at vihta.aalto.fi.

Opening hours of the phone service

The number for IT Services is: +358 50 513 2000

  • June and August:
    • Mon - Fri 8 - 15.45
  • July:
    • Mon - Fri 9 - 15
  • 23.6. 8 - 14
  • 24.6. Closed

 

IT-Chat 

aalto.fi/it

  • Mon, Tue, Wed and Fri 9 - 11 and 12 - 15
  • Thu 9 - 11 and 12 - 14
  • 24.6. closed

Opening hours of the service desks

See the detailed instructions on visiting the campus facilities: https://www.aalto.fi/en/aalto-university/internal-instructions-related-to-coronavirus (please login with your Aalto credentials).

IT Service Desk Kandi (Undergraduate Centre)

Visiting address: Otakaari 1M, room U133a

Opening hours:

  • June and August:
    • Wednesday 8.30 - 11 and 12 - 15
    • Thursday 8.30 - 11 and 12 - 14
  • July (4. - 29.7.) :
    • Mon - Fri 9 - 11 and 12 - 14

 

IT Service Desk Väre (Väre building)

Visiting address: Otaniementie 14, room R101

Opening hours:

  • June and August:
    • Monday and Tuesday at 8.30 - 11 and 12 - 15
  • July:
    • closed

 

Book a time for service point transactions on the Vihta appointment system

Outside the opening hours of the IT service points, the staff has the opportunity to book time for service point transactions.

Appointments are available Monday to Friday from 9-11 and 12-15 and can be made at vihta.aalto.fi.

Please note that the appointment service is not available for students.

Internal instructions related to coronavirus

This page includes internal instructions for the Aalto community in specific situations related to coronavirus.

Read on
Image from Otaniemi Campus

IT Help

You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.

aalto it help en
This service is provided by:

IT Services

Did you find what you were looking for? If not, please contact us.
  • Published:
  • Updated:
Share
URL copied!