Your password requires resetting if you have not changed your password by the deadline. The password is valid for 730 days, after which it must be changed or your user ID will be automatically locked. You will receive an automatic warning message when the password expires well before the due date.
IT Service Desk contact information and service hours
IT End User Support is here to help you
When you have a question or a problem, you can:
- Visit IT Service Desk during our opening hours (see below for more information)
- Book an appointment in advance with Vihta (vihta.aalto.fi) (for staff only)
- Ask help via IT Chat (if you cannot see it, enable your cookies on this page)
- Create a service request at http://servicedesk.aalto.fi
- Call us at +358 50 513 2000 (see below for service hours)
- Send email to [email protected]
If you have a problem with AV equipment in a teaching space at the Otaniemi campus you can contact IT Service Desk AV help (see below for more information).
Visit IT Service Desk during opening hours
There are two IT Service Desks at your service: one in the Undergraduate Centre and one in the Väre building. You can drop by during opening hours. Aalto university staff can also book a time in advance.
IT Service Desk Kandi (Undergraduate Centre)
Visiting address: Otakaari 1M, room U133a
- Monday to Wednesday 9–11 and 12–15
- Thursday to Friday 9–11 and 12-14.
IT Service Desk Väre (Väre building)
Visiting address: Otaniementie 14, room R101
- Monday to Wednesday 9–11 and 12–15.
Book your appointment in advance
Aalto staff can book a time to the IT Service Desk. Appointments are available Monday to Friday from 9-11 and 12-15.
Book the time at vihta.aalto.fi.
Please note that the appointment service is not available for students.
When you are on one of the IT service pages at aalto.fi (aalto.fi/it) a chat service is available on the page:
- Monday, Tuesday, Wednesday and Friday: 9 - 11 and 12 - 15
- Thursday: 9 - 11 and 12 - 14
Note! If you do not see the chat service on this page, please allow cookies on this site.
Create a Service Request
You can create a service request at http://servicedesk.aalto.fi. The service request eSupport form helps you to include all the necessary information that we at IT End User Support need in solving your IT problem.
Call IT Service Desk
+358 50 513 2000
You can reach us by phone on:
- Monday to Thursday: 8:00 - 17:00
- Friday: 8:00 - 15:45
Having problems with AV equipment in teaching spaces at the Otaniemi campus?
In addition to Aalto University Lobby Services you can contact IT Service Desk AV Help at +358 29 442 0190.
- Monday to Thursday: 8:00 - 19:45
- Friday: 8:00 - 17:45
For problems on other than AV equipment, for example, lighting or power sockets, please contact Aalto University Lobby Services.
When the problem does not prevent teaching and is, for example, a service request, AV support for an event later on or a development suggestion for AV equipment, please contact [email protected].
You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.
Frequently Asked Questions
Students need an HSL card or a student token for accessing many facilities e.g. student hubs. You can use your HSL card or collect an access token from Väre or Otakaari 1 lobby services and register it.
Aalto switched to cloud email (Microsoft 365) during the year 2021. Here are the instructions on how to read email on mobile phone, how to bring Aalto staff’s contacts to your mobile phone and what software to read email.
Multifactor Authentication (MFA, 2FA) is a method of confirming user’s identity with two or more pieces (mobile app) of evidence when signing on to a system or a service.
OneDrive allows you store your files in one place, share them with others, and get to them from any device connected to the Internet. Every user at Aalto University gets 5 TB of OneDrive storage for free. This guide helps you get started.
Aalto University students and employees are provided, free of charge, with Microsoft Office 365 programs (e.g., Word, Excel and PowerPoint) for their own devices (computers, tablets, and smartphones) with the Microsoft Office ProPlus programme (for students, this is also referred to as ‘Student Advantage’).
Teams and Zoom are tools for video conferencing, online meetings, chat, and mobile collaboration. Panopto is a software and media service that is designed to capture, edit, stream, and share video presentations and recorded lectures. You can not use Panopto for online meetings.
A selection of IT tools for researchers including devices, collaboration solutions, websites, IT support as a service, data storages and backups, data transfers, computing, on-premise and cloud resources, security support, and IT guiding.
IT Services (ITS) provides many services for students eg. email, computer classrooms, campus wifi, printing services. On this page you will find a summary of IT tools and Hitchhiker’s Guide to IT galaxy for tips to remote studying.
Aalto University IT is a service unit, which supports the operations of the university by meeting the users and units’ needs concerning data systems, telecommunication networks and IT devices along with the Aalto organization.