When you have a question or a problem, you can:
If you have a problem with AV equipment in a teaching space at the Otaniemi campus you can contact IT Service Desk AV help (see below for more information).
There are two IT Service Desks at your service: one in the Undergraduate Centre and one in the Väre building. You can drop by during opening hours. Aalto university staff can also book a time in advance.
IT Service Desk Kandi (Undergraduate Centre)
Visiting address: Otakaari 1M, room U133a
Opening hours:
Visiting address: Otaniementie 14, room R101
Opening hours:
Aalto staff can book a time to the IT Service Desk. Appointments are available Monday to Friday from 9-11 and 12-15.
Book the time at vihta.aalto.fi.
Please note that the appointment service is not available for students.
When you are on one of the IT service pages at aalto.fi (aalto.fi/it) a chat service is available on the page:
Note! If you do not see the chat service on this page, please allow cookies on this site.
You can create a service request at http://servicedesk.aalto.fi. The service request eSupport form helps you to include all the necessary information that we at IT End User Support need in solving your IT problem.
+358 50 513 2000
You can reach us by phone on:
In addition to Aalto University Lobby Services you can contact IT Service Desk AV Help at +358 29 442 0190.
For problems on other than AV equipment, for example, lighting or power sockets, please contact Aalto University Lobby Services.
When the problem does not prevent teaching and is, for example, a service request, AV support for an event later on or a development suggestion for AV equipment, please contact [email protected].
You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.
Your password requires resetting if you have not changed your password by the deadline. The password is valid for 730 days, after which it must be changed or your user ID will be automatically locked. You will receive an automatic warning message when the password expires well before the due date.
Students need an HSL card or a student token for accessing many facilities e.g. student hubs. You can use your HSL card or collect an access token from Väre or Otakaari 1 lobby services and register it.
You can print documents at Aalto University with a personal printing card.
Aalto switched to cloud email (Microsoft 365) during the year 2021. Here are the instructions on how to read email on mobile phone, how to bring Aalto staff’s contacts to your mobile phone and what software to read email.
Multifactor Authentication (MFA, 2FA) is a method of confirming user’s identity with two or more pieces (mobile app) of evidence when signing on to a system or a service.
A remote connection, or a VPN connection, enables users to use the services of Aalto University outside of the university's network.
OneDrive allows you store your files in one place, share them with others, and get to them from any device connected to the Internet. Every user at Aalto University gets 5 TB of OneDrive storage for free. This guide helps you get started.
You can use the instructions below to share the wireless network in your phone (iPhone or Android) with your computer (hotspot).
Aalto University students and employees are provided, free of charge, with Microsoft Office 365 programs (e.g., Word, Excel and PowerPoint) for their own devices (computers, tablets, and smartphones) with the Microsoft Office ProPlus programme (for students, this is also referred to as ‘Student Advantage’).
Teams and Zoom are tools for video conferencing, online meetings, chat, and mobile collaboration. Panopto is a software and media service that is designed to capture, edit, stream, and share video presentations and recorded lectures. You can not use Panopto for online meetings.
A selection of IT tools for researchers including devices, collaboration solutions, websites, IT support as a service, data storages and backups, data transfers, computing, on-premise and cloud resources, security support, and IT guiding.
IT Services (ITS) provides many services for students eg. email, computer classrooms, campus wifi, printing services. On this page you will find a summary of IT tools and Hitchhiker’s Guide to IT galaxy for tips to remote studying.
The list of responsible contact persons in Aalto IT for schools, units and partners.
Aalto University IT is a service unit, which supports the operations of the university by meeting the users and units’ needs concerning data systems, telecommunication networks and IT devices along with the Aalto organization.
