IT Chat
When you are on one of the IT service pages at aalto.fi (aalto.fi/it) a chat service is available on the page:
- Monday, Tuesday, Wednesday and Friday: 9 - 11 and 12 - 15
- Thursday: 9 - 11 and 12 - 14
- Dec 23 - 31: closed
Note! If you do not see the chat service on this page, please allow cookies on this site.
Create a Service Request
You can create a service request at http://servicedesk.aalto.fi. The service request eSupport form helps you to include all the necessary information that we at IT End User Support need in solving your IT problem.
Call IT Service Desk
+358 50 513 2000
You can reach us by phone on:
- Monday to Thursday: 8:00 - 17:00
- Friday: 8:00 - 15:45
- Dec 23: 9 - 14
- Dec 24 - 26: closed
- Dec 27 - 31: 9 - 14
- Jan 1: closed
- Jan 6: closed
Having problems with AV equipment in teaching spaces at the Otaniemi campus?
In addition to Aalto University Lobby Services you can contact IT Service Desk AV Help at +358 29 442 0190.
- Monday to Friday: 8:00 - 19:45
For problems on other than AV equipment, for example, lighting or power sockets, please contact Aalto University Lobby Services.
When the problem does not prevent teaching and is, for example, a service request, AV support for an event later on or a development suggestion for AV equipment, please contact [email protected].