Services

IT Service Desk contact information and service hours

IT End User Support is a contact point to the users of the Aalto University IT who are in need of help and information. You can ask for help by email, telephone, chat or visiting the service desk during opening hours.

Outside the opening hours of the IT service points, the staff has the opportunity to book time for service point transactions. Appointments are available Monday to Friday from 9-11 and 12-15 and can be made on the Vihta appointment system at vihta.aalto.fi.

If you have a problem with AV equipment in a teaching space at the Otaniemi campus you can contact IT Service Desk AV help. Please see contact details below.

Opening hours of the phone service

The number for IT Services is: +358 50 513 2000

  • Mon - Thur 8 - 17:00
  • Fri 8 - 15:45

 

IT-Chat 

aalto.fi/it

Note! Allow cookies on this site to access the chat service.

  • Mon, Tue, Wed and Fri 9 - 11 and 12 - 15
  • Thu 9 - 11 and 12 - 14

 

Having problems with AV equipment in teaching spaces at the Otaniemi campus? 

In addition to Aalto University Lobby Services you can contact IT Service Desk AV Help at +358 29 442 0190.

  • Monday to Thursday between 8:00 and 19:45 
  • Friday between 8:00 and 17:45

For problems on other than AV equipment, for example, lighting or power sockets, please contact Aalto University Lobbby Services. 

When the problem does not prevent teaching and is, for example, a service request, AV support for an event later on or a development suggestion for AV equipment, please contact [email protected].
 

Opening hours of the service desks

See the detailed instructions on visiting the campus facilities: https://www.aalto.fi/en/aalto-university/internal-instructions-related-to-coronavirus (please login with your Aalto credentials).

IT Service Desk Kandi (Undergraduate Centre)

Visiting address: Otakaari 1M, room U133a

Opening hours:

  • Wednesday 8.30 - 11 and 12 - 15
  • Thursday 8.30 - 11 and 12 - 14

 

IT Service Desk Väre (Väre building)

Visiting address: Otaniementie 14, room R101

Opening hours:

  • Monday and Tuesday 8.30 - 11 and 12 - 15

 

Book a time for service point transactions on the Vihta appointment system

Outside the opening hours of the IT service points, the staff has the opportunity to book time for service point transactions.

Appointments are available Monday to Friday from 9-11 and 12-15 and can be made at vihta.aalto.fi.

Please note that the appointment service is not available for students.

Internal instructions related to coronavirus

This page includes internal instructions for the Aalto community in specific situations related to coronavirus.

Read on
Image from Otaniemi Campus

IT Help

You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.

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