IT Service Desk contact information and service hours
Outside the opening hours of the IT service points, the staff has the opportunity to book time for service point transactions. Appointments are available Monday to Friday from 9-11 and 12-15 and can be made on the Vihta appointment system at vihta.aalto.fi.
Opening hours of the phone service
The number for IT Services is: +358 50 513 2000
- June and August:
- Mon - Fri 8 - 15.45
- July:
- Mon - Fri 9 - 15
- 23.6. 8 - 14
- 24.6. Closed
IT-Chat
aalto.fi/it
- Mon, Tue, Wed and Fri 9 - 11 and 12 - 15
- Thu 9 - 11 and 12 - 14
- 24.6. closed
Opening hours of the service desks
See the detailed instructions on visiting the campus facilities: https://www.aalto.fi/en/aalto-university/internal-instructions-related-to-coronavirus (please login with your Aalto credentials).
IT Service Desk Kandi (Undergraduate Centre)
Visiting address: Otakaari 1M, room U133a
Opening hours:
- June and August:
- Wednesday 8.30 - 11 and 12 - 15
- Thursday 8.30 - 11 and 12 - 14
- July (4. - 29.7.) :
- Mon - Fri 9 - 11 and 12 - 14
IT Service Desk Väre (Väre building)
Visiting address: Otaniementie 14, room R101
Opening hours:
- June and August:
- Monday and Tuesday at 8.30 - 11 and 12 - 15
- July:
- closed
Book a time for service point transactions on the Vihta appointment system
Outside the opening hours of the IT service points, the staff has the opportunity to book time for service point transactions.
Appointments are available Monday to Friday from 9-11 and 12-15 and can be made at vihta.aalto.fi.
Please note that the appointment service is not available for students.
Internal instructions related to coronavirus
This page includes internal instructions for the Aalto community in specific situations related to coronavirus.

IT Help
You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.
