You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.
Behind the links below you can also find IT services' chat for customer service.
Note! Allow cookies on this site to access the chat service.
IT End User Support is a contact point to the users of the Aalto University IT who are in need of help and information. You can ask for help by email, telephone, chat or visiting the service desk during opening hours.
Do you need to change your password or reset it?
Your password requires resetting if you have not changed your password by the deadline. The password is valid for 730 days, after which it must be changed or your user ID will be automatically locked.
Frequently asked instructions
Aalto IT Security provides news and help on various information security topics for research, learning and daily workAntivirus, Work from home and travelling, Phones, Encryption ja Secure email.
Email and calendar
IT information and services for staff
IT Services develops Aalto University’s IT environment. Here you can find information on how we develop our IT services: IT portfolio management, enterprise architecture, data management, accessibility, digital Aalto etc.