IT Help
You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.
IT services
Aalto University IT is a service unit, which supports the operations of the university by meeting the users and units’ needs concerning data systems, telecommunication networks and IT devices along with the Aalto organization.
IT instructions
Behind the links below you can also find IT services' chat for customer service.
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IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT.
a contact point to the users of the Aalto University IT who are in need of help and information. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Do you need to change your password or reset it?
Resetting the password, and a forgotten password
Your password requires resetting if you have not changed your password by the deadline. The password is valid for 730 days, after which it must be changed or your user ID will be automatically locked. You will receive an automatic warning message when the password expires well before the due date.
How to change the password
A password for Aalto University must be changed at 730-day intervals, and it can be changed by using an Aalto computer (Windows, Mac or Linux) or at password.aalto.fi
Frequently asked instructions
Free software for home computers
Aalto IT provides staff members and students application licenses, some of them with free of charge, that can be installed on personal computers.
Cyber Security
Aalto IT Security provides news and help on various information security topics for research, learning and daily work, including antivirus, work from home and travelling, phones, encryption and secure email.
How to use MFA
Multifactor Authentication (MFA, 2FA) is a method of confirming user’s identity with two or more pieces (mobile app) of evidence when signing on to a system or a service.
Email and calendar
E-mail & calendar
All those with an Aalto ID are entitled to use e-mail and calendar. You can use Aalto cloud e-mail and calendar also with webmail.
Aalto email for your phone: instructions for iPhone and Android
Instructions for specifying an email account in your phone
IT information and services for staff
IT Services develops Aalto University’s IT environment. Here you can find information on how we develop our IT services: IT portfolio management, enterprise architecture, data management, accessibility, digital Aalto etc.
This service is provided by:
IT Services
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