IT Services
See up-to-date IT news, contact information, chat and user guides for the most requested IT services.
IT services
At Aalto University IT Services, we oversee the entire lifecycle of IT solutions, infrastructure and related operations management, as well as end-user services and user experience. We are responsible for planning and implementing digital transformation together with our internal and external partners and support the University's goal to be a pioneer in digitalisation in learning, teaching and research.
IT instructions
Behind the links below you can also find IT services' chat for customer service.
Note! Allow cookies on this site to access the chat service.
IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Do you need to change your password or reset it?
Resetting the password, and a forgotten password
Your password requires resetting if you have not changed your password by the deadline. The password is valid for 730 days, after which it must be changed or your user ID will be automatically locked. You will receive an automatic warning message when the password expires well before the due date.
How to change the password
A password for Aalto University must be changed at 730-day intervals, and it can be changed by using an Aalto computer (Windows, Mac or Linux) or at password.aalto.fi
Frequently asked instructions
Free software for home computers
Information on the application licenses that staff members and students can install on their personal computers.
Cyber Security
Aalto IT Security provides news and help on various information security topics for research, learning and daily work, including antivirus, work from home and travelling, phones, encryption and secure email.
Email and calendar
Email & calendar
All those with an Aalto ID are entitled to use email and calendar. You can use Aalto cloud email and calendar also with webmail.
Aalto email for your phone: instructions for iPhone and Android
Instructions for setting up an email account on your phone and for for bringing your Outlook contacts to your phone
IT Services for Staff
Information on the IT services available for Aalto University staff.
