Services

IT services

Aalto University IT is a service unit, which supports the operations of the university by meeting the users and units’ needs concerning data systems, telecommunication networks and IT devices along with the Aalto organization.

IT instructions

Behind the links below you can also find IT services' chat for customer service.

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IT Help

You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.

IT Service Desk

IT Service Desk contact information and service hours

IT End User Support is a contact point to the users of the Aalto University IT who are in need of help and information. You can ask for help by email, telephone, chat or visiting the service desk during opening hours.

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Do you need to change your password or reset it?

Resetting the password, and a forgotten password

Your password requires resetting if you have not changed your password by the deadline. The password is valid for 730 days, after which it must be changed or your user ID will be automatically locked.

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How to change the password

A password for Aalto University must be changed at 730-day intervals, and it can be changed by using an Aalto computer (Windows, Mac or Linux) or at password.aalto.fi

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Frequently asked instructions

Free software for home computers

Aalto IT provides staff members and students with free application licenses that can be installed on personal computers.

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Kuva puhelimesta kädessä. Kuvaaaja Aalto-yliopisto/ Aleksi Poutanen

Cyber Security

Aalto IT Security provides news and help on various information security topics for research, learning and daily workAntivirus, Work from home and travelling, Phones, Encryption ja Secure email.

mfa-authentication

How to use MFA

Multifactor Authentication (MFA, 2FA) is a method of confirming user’s identity with two or more pieces (mobile app) of evidence when signing on to a system or a service.

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Email and calendar

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E-mail & calendar

All those with an Aalto ID are entitled to use e-mail and calendar. You can use Aalto cloud e-mail and calendar also with webmail.

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Aalto email for your phone: instructions for iPhone and Android

Instructions for specifying an email account in your phone

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IT information and services for staff

IT Services develops Aalto University’s IT environment. Here you can find information on how we develop our IT services: IT portfolio management, enterprise architecture, data management, accessibility, digital Aalto etc.

Read more about IT development!
IT Service Desk
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IT Services

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