Department of Information and Service Management

Department of Information and Service Management

Two business students, one is holding a laptop, discussing with the Professor after his lecture. Another group of students talk in the background.

Department of Information and Service Management

The Department of Information and Service Management refers to the creative use of information and digital technology in business and the move from industrial to service dominant forms of production.

The increased use of software and advanced analytics in private and public sectors has created a need for business graduates who can work at the interface of business and technology in various managerial or expert positions.

Research

The research at the Department of Information and Service Management is broadly divided into three disciplines: information systems science, management science and logistics, with topics such as digital service development, service networks, behavioral decision making, and data science.

The department deals with adoption, use and impacts of ICT on consumers, companies, and society. Logistics focuses on operations and supply chain management. Management science deals with the application of advanced analytical methods in decision making. The department hosts also the Real-time Economy Competence Center.

Information Systems Science

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Logistics

Aalto University / School of Business / Department of Information and Service Management / Logistics

Management Science

Aalto University / School of Business / Department of Information and Service Management / Management Science

Real-Time Economy Competence Center

Aalto University / School of Business / Department of Information and Service Management / Real-Time Economy Competence Center

Center for Digital Business Growth (CDBG)

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News

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Project team for PwC Finland
Cooperation, Studies Published:

Students analysed AI capabilities in modern finance systems for PwC Finland

The aim was to provide PwC Finland with structured insights to better advise and support its clients in developing AI strategies within finance operations
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Research & Art Published:

Training available in AI, research data management, research ethics + more – register now!

New topics included! Registrations for spring 2026 are open.
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Research & Art Published:

Publishing Research Data Alongside Research Articles

Data availability statements are increasingly required by scientific journals. They include information on what data are available, where they can be found, and any applicable access terms
Illustration: AI fingers creep onto keyboard, human skills decline
Research & Art Published:

Researchers warn that skill erosion caused by AI could have a devastating and lasting impact on businesses – but it may already be too late

Two experts in cognitive automation told us how AI is hollowing out expertise and what safeguards organizations need to adopt
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Events

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Lectures and seminars, Staff trainings, IT & digital tools, Support for teams, Training to support research, Workshops –

Aalto AI Talks: Creative practices and generative AI 4.5.2026

Join us for an insightful afternoon exploring AI in creative processes and artistic practice, including copyright and AI-generated content.
BBBS seminar banner: Finland's Unemployment and AI
Lectures and seminars –

Better Business – Better Society seminar: Finland's Unemployment and AI

This seminar will examine Finland's high unemployment rate and the rise of Artificial Intelligence from multiple points of view to provide well-rounded insights into unemployment and AI in Finland.
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Lectures and seminars, Staff trainings, IT & digital tools, Support for teams, Training to support research –

Responsible and ethical use of laboratory resources, May 5, 2026 (external link)

Learn about responsible and ethical use of laboratory resources.
A seated audience in a dimly lit room with curtains in the background. One person wears a bright orange jacket.
Information sessions –

Open dialogue with Finnish Foundations: Proposal tips for Aalto researchers

Did you know that Finland has more then 2700 Foundations supporting research and artistic activities? Join this event to meet the Finnish foundations representatives. Organised by the Aalto Research Support Services and the Donor engagement team.
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People

Contact information

Visiting Address

Ekonominaukio 1, Espoo

Postal Address

Aalto University School of Business
Department of Information and Service Management
P.O. Box 21210, 00076 Aalto 

Department Administration

Head of the Department: Professor Matti Rossi
Assistant of the Department: Merja Mäkinen
 

Kauppakorkeakoulu, jonka edustalla istuu neljä opiskelijaa. Kuva: Unto Rautio / Aalto-yliopisto

School of Business

Ekonominaukio 1

Locations

School of Business

We strive for better business and better society. We excel in education and research with a multidisciplinary approach and in collaboration with our partners.

Read more about the School of Business
School of Business students. Photo: Ari Toivonen
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