IT Help

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Contact Information & Service Hours

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Service Status (external link)

Real-time information about service status in Aalto.

status.aalto.fi

IT Services for Research

A selection of IT tools for researchers including devices, collaboration solutions, websites, IT support as a service, data storages and backups, data transfers, computing, on-premise and cloud resources, security support, and IT guiding.

A man typing with a laptop on their lap. Only showing their arms and the laptop on their lap. Photo by Aalto University

IT services for students

IT Services (ITS) provides many services for students eg. email, computer classrooms, campus wifi, printing services.

IT Service Desk

IT information and services for staff

IT Services develops Aalto University’s IT environment. Here you can find information on how we develop our IT services: IT portfolio management, enterprise architecture, data management, accessibility, digital Aalto etc.

Frequently Asked Questions

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Resetting the password, and a forgotten password

Your password requires resetting if you have not changed your password by the deadline. The password is valid for 730 days, after which it must be changed or your user ID will be automatically locked.

Services

Changing a password

Passwords for Aalto’s usernames can be changed independently with Aalto Workstation and in password.aalto.fi -portal.

Services
Jopot

Access control with HSL card

Students need an HSL card or a student token for accessing many facilities e.g. student hubs. You can use your HSL card or collect an access token from Väre or Otakaari 1 lobby services after 8.11. and register it.

Services

Printing at Aalto University

You can print documents at Aalto University with a personal printing card.

Services

Aalto cloud email

Aalto switched to cloud email (Microsoft 365) during the year 2021. Here are the instructions on how to read email on mobile phone, how to bring Aalto staff’s contacts to your mobile phone and what software to read email.

Services

Aalto Multifactor Authentication on Office 365 accounts

Multifactor Authentication (MFA, 2FA) is a method of confirming user’s identity with two or more pieces (mobile app) of evidence when signing on to a system or a service.

Services
Aerial photo of Väre in Otaniemi

Establishing a remote connection (VPN) to an Aalto network

A remote connection, or a VPN connection, enables users to use the services of Aalto University outside of the university's network.

Services

OneDrive: Quick Guide

OneDrive allows you store your files in one place, share them with others, and get to them from any device connected to the Internet. Every user at Aalto University gets 5 TB of OneDrive storage for free. This guide helps you get started.

Services

Sharing the wireless network in your phone with a computer (Hotspot)

You can use the instructions below to share the wireless network in your phone (iPhone or Android) with your computer (hotspot).

Services

Microsoft Office package: installation on students’ and employees’ own devices

Aalto University students and employees are provided, free of charge, with Microsoft Office 365 programs (e.g., Word, Excel and PowerPoint) for their own devices (computers, tablets, and smartphones) with the Microsoft Office ProPlus programme (for students, this is also referred to as ‘Student Advantage’).

Services

Sophos SPX:sending and opening encrypted email messages

Aalto University IT offers all those using Aalto’s Exchange email services an encrypted email service that can be used in connection with outbound email messages.

Services
Teams-kuvituskuva

Online meeting tools - Teams and Zoom

Teams and Zoom are tools for video conferencing, online meetings, chat, and mobile collaboration. Panopto is a software and media service that is designed to capture, edit, stream, and share video presentations and recorded lectures. You can not use Panopto for online meetings.

Services
vdi

vdi.aalto.fi - How to use Aalto Virtual Desktop Infrastructure

The guide how you can access an Aalto virtual workstation from your own device from anywhere with VMware Horizon.

Services
See all instructions

Cyber Security

Aalto IT Security provides news and help on various information security topics for research, learning and daily workAntivirus, Work from home and travelling, Phones, Encryption ja Secure email.

More information
Kuva puhelimesta kädessä. Kuvaaaja Aalto-yliopisto/ Aleksi Poutanen

Join time to level up community! #timetolevelup

Time to level up is a community promoting the ways you can employ new (and not so new) technologies and techniques to make your work and study a breeze.

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Time to level up campaign
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