IT Help

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Contact Information & Service Hours

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Service Status

Real-time information about service status in Aalto.

status.aalto.fi

IT Services for Research

A collection of IT tools for research.

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Frequently Asked Questions

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Resetting the password, and a forgotten password

Your password requires resetting if you have not changed your password by the deadline. The password is valid for 730 days, after which it must be changed or your user ID will be automatically locked.

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Changing a password

Passwords for Aalto’s usernames can be changed independently with Aalto Webmail, Aalto Workstation and in password.aalto.fi -portal.

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Access control with HSL card

You need an access card for accessing some facilities e.g. student hubs. You can use your HSL card after the registration as an access card.

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Printing at Aalto University

You can print documents at Aalto University with a personal printing card. Print your jobs on both sides of the paper whenever you can, and use electronic materials to avoid unnecessary printing.

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Establishing a remote connection (VPN) to an Aalto network

A remote connection, or a VPN connection, enables users to use the services of Aalto University outside of the university's network.

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Microsoft Teams: Quick guide

Microsoft Teams is an Aalto Office 365 application, and it enables efficient teamwork. Teams is available to all employees and students at Aalto University. It suits well for e.g. projects, student groups, and service teams.

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OneDrive: Quick Guide

OneDrive allows you store your files in one place, share them with others, and get to them from any device connected to the Internet. Every user at Aalto University gets 5 TB of OneDrive storage for free. This guide helps you get started.

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Sharing the wireless network in your phone with a computer (Hotspot)

You can use the instructions below to share the wireless network in your phone (iPhone or Android) with your computer (hotspot).

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Microsoft Office package: installation on students’ and employees’ own devices

Aalto University students and employees are provided, free of charge, with Microsoft Office 365 programs (e.g., Word, Excel and PowerPoint) for their own devices (computers, tablets, and smartphones) with the Microsoft Office ProPlus programme (for students, this is also referred to as ‘Student Advantage’).

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Sending and opening encrypted email messages

Aalto University IT offers all those using Aalto’s Exchange email services an encrypted email service that can be used in connection with outbound email messages.

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Locations of printing devices (PrintingPoint)

Black and white prints can be printed with PrintingPoint devices.

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