IT Help

Service Status (external link)

Real-time information about service status in Aalto.

status.aalto.fi

Cyber Security

Aalto IT Security provides news and help on various information security topics for research, learning and daily work, including antivirus, work from home and travelling, phones, encryption and secure email.

Kuva puhelimesta kädessä. Kuvaaaja Aalto-yliopisto/ Aleksi Poutanen

IT Services for Research

A selection of IT tools for researchers including devices, collaboration solutions, websites, IT support as a service, data storages and backups, data transfers, computing, on-premise and cloud resources, security support, and IT guiding.

A man typing with a laptop on their lap. Only showing their arms and the laptop on their lap. Photo by Aalto University

IT Services for Students

Information on the IT Services available for students, starting with how to set up your Aalto account.

IT Services for Staff

Information on the IT services available for Aalto University staff.

Aalto IT

Tools for Creative Practices

The big list of machines, tools and workshops across Aalto University campus for Artistic and Creative Practices.

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AV expert services

Aalto’s AV services are responsible for the infrastructure of AV technology at the university level. They provide, for example, audiovisual solutions for meetings and lectures.

Focal points

Aalto Service Platform

Aalto Service Platform enables the building of cross-functional digital services for Aalto. It is an enabler for user-centric service development and data-driven operations across Aalto.

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Frequently Asked Questions

Resetting the password, and a forgotten password

Your password requires resetting if you have not changed your password by the deadline. The password is valid for 730 days, after which it must be changed or your user ID will be automatically locked. You will receive an automatic warning message when the password expires well before the due date.

Services

How to change the password

A password for Aalto University must be changed at 730-day intervals, and it can be changed by using an Aalto computer (Windows, Mac or Linux) or at password.aalto.fi

Services
Jopot

Access control with HSL card

Students need an HSL card or a student token for accessing many facilities e.g. student hubs. You can use your HSL card or collect an access token from Väre or Otakaari 1 lobby services and register it.

Services

Printing at Aalto University

You can print documents at Aalto University with a personal printing card.

Services

Aalto cloud email

Link to your Aalto email in web and links to instructions on email.

Services

Multifactor Authentication (MFA, 2FA)

Why we use MFA at Aalto and instructions for starting to use MFA.

Services

MFA - frequently asked questions

How to reset MFA when your phone has changed, and other answers also.

Services
Aerial photo of Väre in Otaniemi

Establishing a remote connection (VPN) to an Aalto network

A remote connection, or a VPN connection, enables users to use the services of Aalto University outside of the university's network.

Services

OneDrive: Quick Guide

OneDrive allows you store your files in one place, share them with others, and get to them from any device connected to the Internet. Every user at Aalto University gets 5 TB of OneDrive storage for free. This guide helps you get started.

Services

Sharing the wireless network in your phone with a computer (Hotspot)

You can use the instructions below to share the wireless network in your phone (iPhone or Android) with your computer (hotspot).

Services

Microsoft Office package: installation on students’ and employees’ own devices

Aalto University students and employees are provided, free of charge, with Microsoft Office 365 programs (e.g., Word, Excel and PowerPoint) for their own devices (computers, tablets, and smartphones) with the Microsoft Office ProPlus programme (for students, this is also referred to as ‘Student Advantage’).

Services

Sending and opening encrypted email messages

We recommend using Office 365 Message Encryption (OME).

Services
Teams-kuvituskuva

Online meeting tools - Teams and Zoom

Teams and Zoom are tools for video conferencing, online meetings, chat, and mobile collaboration. Panopto is a software and media service that is designed to capture, edit, stream, and share video presentations and recorded lectures. You can not use Panopto for online meetings.

Services
vdi

vdi.aalto.fi - How to use Aalto Virtual Desktop Infrastructure

Access an Aalto virtual workstation from your own device from anywhere.

Services

Cyber Security

Aalto IT Security provides news and help on various information security topics for research, learning and daily work, including antivirus, work from home and travelling, phones, encryption and secure email.

More information
Kuva puhelimesta kädessä. Kuvaaaja Aalto-yliopisto/ Aleksi Poutanen

Join Digi Help Community!

A Teams community, where to share tips and ideas to support hybrid working

More information
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Aalto IT Thursday News

Join us on the first Thursday of every month when Aalto IT presents current topics of general interest for all in the Aalto community.

Aalto IT Thursday News
teleconferencing study. Image Aalto university / Aino Huovio
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