IT Help

Service Status (external link)

Real-time information about service status in Aalto.

status.aalto.fi

IT Services for Research

A selection of IT tools for researchers including devices, collaboration solutions, websites, IT support as a service, data storages and backups, data transfers, computing, on-premise and cloud resources, security support, and IT guiding.

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IT services for students

IT Services (ITS) provides many services for students eg. email, computer classrooms, campus wifi, printing services.

IT Service Desk

IT information and services for staff

IT Services develops Aalto University’s IT environment. Here you can find information on how we develop our IT services: IT portfolio management, enterprise architecture, data management, accessibility, digital Aalto etc.

IT Service Desk

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Frequently Asked Questions

Resetting the password, and a forgotten password

Your password requires resetting if you have not changed your password by the deadline. The password is valid for 730 days, after which it must be changed or your user ID will be automatically locked. You will receive an automatic warning message when the password expires well before the due date.

Services

How to change the password

A password for Aalto University must be changed at 730-day intervals, and it can be changed by using an Aalto computer (Windows, Mac or Linux) or at password.aalto.fi

Services
Jopot

Access control with HSL card

Students need an HSL card or a student token for accessing many facilities e.g. student hubs. You can use your HSL card or collect an access token from Väre or Otakaari 1 lobby services and register it.

Services

Printing at Aalto University

You can print documents at Aalto University with a personal printing card.

Services

Aalto cloud email

Aalto switched to cloud email (Microsoft 365) during the year 2021. Here are the instructions on how to read email on mobile phone, how to bring Aalto staff’s contacts to your mobile phone and what software to read email.

Services

Multifactor Authentication (MFA, 2FA)

Multifactor Authentication (MFA, 2FA) is a method of confirming a user’s identity with two or more pieces (mobile app) of evidence when signing on to a system or a service.

Services

MFA - frequently asked questions

How to reset MFA when your phone has changed, and other answers also.

Services
Aerial photo of Väre in Otaniemi

Establishing a remote connection (VPN) to an Aalto network

A remote connection, or a VPN connection, enables users to use the services of Aalto University outside of the university's network.

Services

OneDrive: Quick Guide

OneDrive allows you store your files in one place, share them with others, and get to them from any device connected to the Internet. Every user at Aalto University gets 5 TB of OneDrive storage for free. This guide helps you get started.

Services

Sharing the wireless network in your phone with a computer (Hotspot)

You can use the instructions below to share the wireless network in your phone (iPhone or Android) with your computer (hotspot).

Services

Microsoft Office package: installation on students’ and employees’ own devices

Aalto University students and employees are provided, free of charge, with Microsoft Office 365 programs (e.g., Word, Excel and PowerPoint) for their own devices (computers, tablets, and smartphones) with the Microsoft Office ProPlus programme (for students, this is also referred to as ‘Student Advantage’).

Services

Sophos SPX:sending and opening encrypted email messages

Sophos SPX is no longer available. We recommend using Office 365 Message Encryption (OME).

Services
Teams-kuvituskuva

Online meeting tools - Teams and Zoom

Teams and Zoom are tools for video conferencing, online meetings, chat, and mobile collaboration. Panopto is a software and media service that is designed to capture, edit, stream, and share video presentations and recorded lectures. You can not use Panopto for online meetings.

Services
vdi

vdi.aalto.fi - How to use Aalto Virtual Desktop Infrastructure

The guide how you can access an Aalto virtual workstation from your own device from anywhere with VMware Horizon.

Services

Cyber Security

Aalto IT Security provides news and help on various information security topics for research, learning and daily work, including antivirus, work from home and travelling, phones, encryption and secure email.

More information
Kuva puhelimesta kädessä. Kuvaaaja Aalto-yliopisto/ Aleksi Poutanen

Join Digi Help Community!

A Teams community, where to share tips and ideas to support hybrid working

More information
A white t-shirt with Digi help community written with yellow and red markers.

Aalto IT Thursday News

Join us on the first Thursday of every month when Aalto IT presents current topics of general interest for all in the Aalto community.

Aalto IT Thursday News
teleconferencing study. Image Aalto university / Aino Huovio
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