Department of Information and Service Management

Department of Information and Service Management

Two business students, one is holding a laptop, discussing with the Professor after his lecture. Another group of students talk in the background.

Department of Information and Service Management

The Department of Information and Service Management refers to the creative use of information and digital technology in business and the move from industrial to service dominant forms of production.

The increased use of software and advanced analytics in private and public sectors has created a need for business graduates who can work at the interface of business and technology in various managerial or expert positions.

Research

The research at the Department of Information and Service Management is broadly divided into three disciplines: information systems science, management science and logistics, with topics such as digital service development, service networks, behavioral decision making, and data science.

The department deals with adoption, use and impacts of ICT on consumers, companies, and society. Logistics focuses on operations and supply chain management. Management science deals with the application of advanced analytical methods in decision making. The department hosts also the Real-time Economy Competence Center.

Information Systems Science

Close-up of two students making notes on a research article while reading it.

Logistics

Aalto University / School of Business / Department of Information and Service Management / Logistics

Management Science

Aalto University / School of Business / Department of Information and Service Management / Management Science

Real-Time Economy Competence Center

Aalto University / School of Business / Department of Information and Service Management / Real-Time Economy Competence Center

Center for Digital Business Growth (CDBG)

Small CDBG logo

News

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Studies Published:

The School of Business project team develops strategies to boost international corporate brand recognition

Student team completed an intensive six-week Customized Student Business Project for the School of Business Dean’s unit
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University Published:

Cross-border collaboration at the European Student Assembly

Master’s student Fatima Mohammad Amin represented Aalto and the Unite! alliance at the European Student Assembly (ESA) 2026 in Strasbourg.
Project team for PwC Finland
Cooperation, Studies Published:

Students analysed AI capabilities in modern finance systems for PwC Finland

The aim was to provide PwC Finland with structured insights to better advise and support its clients in developing AI strategies within finance operations
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Research & Art Published:

Training available in AI, research data management, research ethics + more – register now!

New topics included! Registrations for spring 2026 are open.
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Events

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Banner for the event on ML and reproducibility
Academic events, Lectures and seminars –

Reproducibility and Open Science Practices in Machine Learning // 20.May.2026

What is reproducibility and why do we need to care about it in machine learning research? What are the best practices for sharing machine learning models in your research? Join us for this one day event!
Photo of Undergraduate Centre with event name and Qual+ and Aalto logos on top.
Lectures and seminars –

Qual+ seminar: Why should we study industries, and how?

A seminar with Professor Emerita Eleanor Westney on incorporating industry more effectively into our research.
Act of Conferment
Academic events, Other –

School of Business Ceremonial Conferment 2026

The 17th Ceremonial Conferment of the School of Business will be celebrated on May 21–23, 2026.
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Public defences –

Public defence in Management Science, Taeyoung Kee, M.Sc.

Title of the thesis: “Essays on decision analytics: new approaches for modeling preferences, uncertainties, and data”
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People

Contact information

Visiting Address

Ekonominaukio 1, Espoo

Postal Address

Aalto University School of Business
Department of Information and Service Management
P.O. Box 21210, 00076 Aalto 

Department Administration

Head of the Department: Professor Matti Rossi
Assistant of the Department: Merja Mäkinen
 

Kauppakorkeakoulu, jonka edustalla istuu neljä opiskelijaa. Kuva: Unto Rautio / Aalto-yliopisto

School of Business

Ekonominaukio 1

Locations

School of Business

We strive for better business and better society. We excel in education and research with a multidisciplinary approach and in collaboration with our partners.

Read more about the School of Business
School of Business students. Photo: Ari Toivonen
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