Department of Information and Service Management

Department of Information and Service Management

Two business students, one is holding a laptop, discussing with the Professor after his lecture. Another group of students talk in the background.

Department of Information and Service Management

The Department of Information and Service Management refers to the creative use of information and digital technology in business and the move from industrial to service dominant forms of production.

The increased use of software and advanced analytics in private and public sectors has created a need for business graduates who can work at the interface of business and technology in various managerial or expert positions.

Research

The research at the Department of Information and Service Management is broadly divided into three disciplines: information systems science, management science and logistics, with topics such as digital service development, service networks, behavioral decision making, and data science.

The department deals with adoption, use and impacts of ICT on consumers, companies, and society. Logistics focuses on operations and supply chain management. Management science deals with the application of advanced analytical methods in decision making. The department hosts also the Real-time Economy Competence Center.

Information Systems Science

Close-up of two students making notes on a research article while reading it.

Logistics

Aalto University / School of Business / Department of Information and Service Management / Logistics

Management Science

Aalto University / School of Business / Department of Information and Service Management / Management Science

Real-Time Economy Competence Center

Aalto University / School of Business / Department of Information and Service Management / Real-Time Economy Competence Center

Center for Digital Business Growth (CDBG)

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News

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Research & Art Published:

Training available in AI, research data management, research ethics + more – register now!

New topics included! Registrations for spring 2026 are open.
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Research & Art Published:

Publishing Research Data Alongside Research Articles

Data availability statements are increasingly required by scientific journals. They include information on what data are available, where they can be found, and any applicable access terms
Illustration: AI fingers creep onto keyboard, human skills decline
Research & Art Published:

Researchers warn that skill erosion caused by AI could have a devastating and lasting impact on businesses – but it may already be too late

Two experts in cognitive automation told us how AI is hollowing out expertise and what safeguards organizations need to adopt
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Training offered in AI in research, data visualisation, cyber security + more – register now!

New topics included! Registrations for autumn 2025 are open.
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Events

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Otaniemi, Matti Ahlgren
Lectures and seminars –

Impactful research: Introducing the new research projects funded by the Helsinki Capital Region Research Collaboration

Welcome to learn about new research projects funded by cities of Helsinki, Espoo and Vantaa. The event is organised in Finnish with one project introduction in English.
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Lectures and seminars, Staff trainings, IT & digital tools, Support for teams, Training to support research –

Qualitative methods and research ethics review, Apr 14, 2026 (external link)

Learn about ethical review at Aalto University.
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Campus, Lectures and seminars –

Creative entanglements: affective temporalities and spaces for cultivating togetherness

Invitation to the panel discussion
A person stands in front of a screen displaying 'Marsio Presents: Creative Teaching in the Age of AI'.
Lectures and seminars, Staff trainings, IT & digital tools, Support for teams, Training to support research, Workshops –

Marsio Presents, 15 April 2026: Creative Teaching in the Age of AI

Marsio Presents: Creative Teaching in the Age of AI is a morning event for Aalto educators interested in how AI is reshaping pedagogy. Hear short, concrete cases from colleagues on using AI in teaching, assessment, and course design. Join to gain practical ideas, discuss ethical questions, and reflect together on what meaningful teaching looks like in the age of AI.
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People

Contact information

Visiting Address

Ekonominaukio 1, Espoo

Postal Address

Aalto University School of Business
Department of Information and Service Management
P.O. Box 21210, 00076 Aalto 

Department Administration

Head of the Department: Professor Matti Rossi
Assistant of the Department: Merja Mäkinen
 

Kauppakorkeakoulu, jonka edustalla istuu neljä opiskelijaa. Kuva: Unto Rautio / Aalto-yliopisto

School of Business

Ekonominaukio 1

Locations

School of Business

We strive for better business and better society. We excel in education and research with a multidisciplinary approach and in collaboration with our partners.

Read more about the School of Business
School of Business students. Photo: Ari Toivonen
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