FAQ and user support
The course feedback tool's instructions are divided by topic. You can access the help pages via the links below.
1. FAQ - frequently asked questions
Below you will find answers to frequently asked questions.
Some of the most important:
- Course feedback functions are easily at hand in MyCourses
- Two types of survey: in addition to the automatic end-of-course survey, a mid-course survey
- The teacher can edit the surveys already one month before the course starts
- The question library, which is independent of the course implementation and contains sections on common questions and own questions
- The teacher can publish the quantitative results of the survey to the respondents
- The teacher can reply to the feedback provided
- Teacher receives only one notification of course feedback by email 2 weeks before the start of the course
- The teacher can share links to surveys, e.g. in a lecture or attached to assignments, as well as add automatic reminders for students to respond to end-of-course survey
- The end-of-course survey is active for 2 weeks instead of 3
- The teacher can advance and/or resume the survey's opening hours before the survey closes
- The course feedback tool is still connected to the information on the course implementation in Sisu, such as the name of the course implementation, schedule, and teacher and student roles (new is that the information is transferred to the course feedback tool via MyCourses)
- Automaticity in end-of-course surveys
- Aalto and school questions in end-of-course surveys
- Responses from at least 5 students are required to view the report
- The teacher can view the results of the end-of-course survey both in the course feedback tool and through the course feedback PowerBI reporting tool (data from the new course feedback tool can be viewed with PowerBI reports from the end of January 2024)
- Reporting practices for management
The new course feedback tool sends a notification to the teacher two weeks before the start of the course. There will be no separate reminder that questions can be added to the end-of-course survey, because the teacher can add the questions to the end-of-course survey as soon as they receive the message, even before the course begins or at any time before the survey is activated. The teacher can also create and schedule course-time surveys as soon as they receive the message. It is good to plan the feedback practices of the course even before the course begins.
During the implementation transition from October 23 to November 1, 2023, temporary messages to teachers are used, the content and date of which may differ from the subsequent messages sent by the tool.
The new course feedback tool sends the student a notification to give feedback when the feedback form opens for the student. The student will receive an additional reminder at the end of the course. By default the form opens a week before the end of the course and is open for two weeks. The teacher can extend the active time of the survey by bringing it forward or continuing it.
In the listing view feedback surveys are listed based on course implementation filtering and survey status filtering. Check the status of all filters. For example, the date range for end dates of course implementations should cover the end date of your course. Note: select the start date for the date range by clicking a date in the calendar that appears in the view (the calendar displays two months at a time). Select the end day of the range accordingly. See also instructions "My course feedback view".
Yes. As a teacher you can extend the response time of the survey by opening the survey earlier or postponing the closing to a later time, but not after the survey is closed. Instructions on scheduling surveys: Editing a survey in course feedback tool > Basic information.
Yes, the common Aalto and school questions will automatically appear on the end-of-course feedback form. The teacher can also add their own questions, for example, from the personal or shared question library. Instructions: Questions
Yes. Webropol can be used as a general survey tool e.g., for collecting research data. Even if course feedback stops using Webropol, Webropol as a survey tool will continue.
Please, read the accessibility statement.
Reports of less than five responses are not displayed in the course feedback tool, but by anticipating, you can get end-of-course survey responses to be viewed with the student's permission in a separate teacher’s PowerBI report tool. Do the following if you think it is likely to get fewer than five responses:
- Add the question "Feedback I have given can be processed and a summary can be made of it even if less than 5 students have given feedback." to the end-of-course survey from the question library, unless that question is already included on the form.
- You can find the question in the question library by selecting "permissions" as the topic or by copying the question into the "Search" field. You can view possible results in the teacher’s PowerBI report tool, which identifies the permission question and filters responses to the report accordingly.
Note that the method above does not apply to mid-course surveys, the results of which do not go to the data repository (as with the end-of-course survey), and further to the report tool. You can do mid-course surveys for small number of participants with other activities in MyCourses.
Note also, that the data from the surveys in the MyCourses course feedback tool can be viewed in teacher's PowerBI report tool from the end of January 2024 (the same way as with the data from the outgoing Webropol-based course feedback system). Information about the update of the PowerBI report tool will be published on the Implementation page.
If the automatic schedule for the end-of-course survey is not suitable for your course (for example, a long-term course that a student can start and complete at their own pace), you can adjust the survey opening days. You can activate the end-of-course survey as soon as the course starts, allowing the student to respond to the survey at any time after completing the course. You can share the end-of-course survey link, for example, in the context of the last assignment.
Note that the automatic notification of answering the end-of-course survey will start for registered students on the date the survey opens, i.e. probably at the "wrong time". It is a good idea to inform students that they should not respond to the survey at the beginning of the course, as they can only respond to the survey once. If a student registers for the course only after the end-of-course survey has been activated, they will not receive a notification of the survey opening.
2. Check your course information in Sisu
The course feedback system gets all its information from Sisu, the student information system. That is why it is of the utmost importance that the information in Sisu is correct at the start of the course.
- Are all the teachers registered for the course? Only teachers registered in Sisu can see the course in question in the course feedback interface, and they can add course-time surveys, questions to the final survey and see the given feedback and can respond to the feedback.
- Have the course registrations been processed? Rejected students do not receive course feedback. Students' registration information is updated in the course feedback tool almost in real time, as it is updated every 10 minutes.
- Are the course dates correct? The teacher's reminder message is sent according to the start date. The end date, on the other hand, controls the creation, opening and closing of the end-of-course survey. Please note that the teaching of the course should be organized within the timing specified in the course description. You can correct the dates in Sisu. If the course dates are changed in Sisu, the course feedback system updates the information during the night, and after that the course feedback system works according to the new timing. Repairs must be done in good time or as soon as the need for repair is detected.
- Is the course's Language of Instruction entered correctly? You can read more about the effects of the language of instruction on surveys here.
If you need to make changes to the information mentioned above, please contact your own school's Learning Services.
3. Contact course feedback support
In minor problem situations, you should first try logging into MyCourses again or try a different browser. If neither of these work, feel free to contact the course feedback contact persons at: [email protected]. Your support request is automatically routed to your school's contact person. You can see the contact persons here.
At Aalto University, course feedback is collected from almost all courses. On these pages you will find teacher's instructions for using the course feedback tool on MyCourses.
This page helps you log in to the course feedback tool. In addition, this page provides important background information about the connection between the course feedback tool and MyCourses. This page is part of the set of instructions for the course feedback tool.
On this page, you can see the timings of the automated functions, i.e. when something happens and what notifications users get. This page is part of the set of instructions for the course feedback tool.
This page contains information about survey types and survey statuses. The page is part of teacher's instructions for the course feedback tool.
This page contains information related to editing course feedback surveys. For example, you can check what basic information for a survey means, what question types can be found in the course feedback tool, and how to use the question library. This page is part of the set of instructions for the course feedback tool.
Topics on this page: the survey report view, publishing the report to respondents, responding to feedback, downloading the respondent list and exporting its data to Grades of the course workspace, as well as how the data accumulated from the end-of-course surveys can also be viewed with other report tools. The page is part of teacher's instructions for the course feedback tool.