FAQ and user support

Some of the most important:

• Course feedback functions are easily at hand in MyCourses
• Two types of survey: in addition to the automatic end-of-course survey, a mid-course survey
• The teacher can edit the surveys already one month before the course starts
• The question library, which is independent of the course implementation and contains sections on common questions and own questions
• The teacher can publish the quantitative results of the survey to the respondents
• The teacher can reply to the feedback provided

In addition:

• Teacher receives only one notification of course feedback by email 2 weeks before the start of the course
• The teacher can share links to surveys, e.g. in a lecture or attached to assignments, as well as add automatic reminders for students to respond to end-of-course survey
• The end-of-course survey is active for 2 weeks instead of 3
• The teacher can advance and/or resume the survey's opening hours before the survey closes

Examples:

• The course feedback tool is still connected to the information on the course implementation in Sisu, such as the name of the course implementation, schedule, and teacher and student roles (new is that the information is transferred to the course feedback tool via MyCourses)
• Automaticity in end-of-course surveys
• Aalto and school questions in end-of-course surveys
• Responses from at least 5 students are required to view the report
• The teacher can view the results of the end-of-course survey both in the course feedback tool and through the course feedback PowerBI reporting tool (data from the new course feedback tool can be viewed with PowerBI reports from the end of January 2024)
• Reporting practices for management

The new course feedback tool sends a notification to the teacher two weeks before the start of the course. There will be no separate reminder that questions can be added to the end-of-course survey, because the teacher can add the questions to the end-of-course survey as soon as they receive the message, even before the course begins or at any time before the survey is activated. The teacher can also create and schedule course-time surveys as soon as they receive the message. It is good to plan the feedback practices of the course even before the course begins. 

During the implementation transition from October 23 to November 1, 2023, temporary messages to teachers are used, the content and date  of which may differ from the subsequent messages sent by the tool.

The new course feedback tool sends the student a notification to give feedback when the feedback form opens for the student. The student will receive an additional reminder at the end of the course. By default the form opens a week before the end of the course and is open for two weeks. The teacher can extend the active time of the survey by bringing it forward or continuing it.

In the listing view feedback surveys are listed based on course implementation filtering and survey status filtering. Check the status of all filters. For example, the date range for end dates of course implementations should cover the end date of your course. Note: select the start date for the date range by clicking a date in the calendar that appears in the view (the calendar displays two months at a time). Select the end day of the range accordingly. See also instructions "My course feedback view".

Yes. As a teacher you can extend the response time of the survey by opening the survey earlier or postponing the closing to a later time, but not after the survey is closed. Instructions on scheduling surveys: Editing a survey in course feedback tool > Basic information.

Yes, the common Aalto and school questions will automatically appear on the end-of-course feedback form. The teacher can also add their own questions, for example, from the personal or shared question library. Instructions: Questions

Yes. Webropol can be used as a general survey tool e.g., for collecting research data. Even if course feedback stops using Webropol, Webropol as a survey tool will continue.

Please, read the accessibility statement.

Reports of less than five responses are not displayed in the course feedback tool, but by anticipating, you can get end-of-course survey responses to be viewed with the student's permission in a separate teacher’s PowerBI report tool. Do the following if you think it is likely to get fewer than five responses:

• Add the question "Feedback I have given can be processed and a summary can be made of it even if less than 5 students have given feedback." to the end-of-course survey from the question library, unless that question is already included on the form.
• You can find the question in the question library by selecting "permissions" as the topic or by copying the question into the "Search" field. You can view possible results in the teacher’s PowerBI report tool, which identifies the permission question and filters responses to the report accordingly. 

Note that the method above does not apply to mid-course surveys, the results of which do not go to the data repository (as with the end-of-course survey), and further to the report tool. You can do mid-course surveys for small number of participants with other activities in MyCourses.

Note also, that the data from the surveys in the MyCourses course feedback tool can be viewed in teacher's PowerBI report tool from the end of January 2024 (the same way as with the data from the outgoing Webropol-based course feedback system). Information about the update of the PowerBI report tool will be published on the Implementation page.

If the automatic schedule for the end-of-course survey is not suitable for your course (for example, a long-term course that a student can start and complete at their own pace), you can adjust the survey opening days. You can activate the end-of-course survey as soon as the course starts, allowing the student to respond to the survey at any time after completing the course. You can share the end-of-course survey link, for example, in the context of the last assignment.

Note that the automatic notification of answering the end-of-course survey will start for registered students on the date the survey opens, i.e. probably at the "wrong time". It is a good idea to inform students that they should not respond to the survey at the beginning of the course, as they can only respond to the survey once. If a student registers for the course only after the end-of-course survey has been activated, they will not receive a notification of the survey opening.

Find out what kind of automated messagesstudents receive concerning the end-of-course survey and where you can find a survey link to share with students.