Aalto cloud email - frequently asked questions

Frequently asked questions related to cloud email.

Instructions for moving to cloud email: Aalto cloud email | Aalto University

How do I know that my email has been migrated to the cloud?

Sign in to If you succeed to get in, your email has been migrated to the cloud.

Cannot access Aalto email - Error message: "Your sign-in was blocked..."

Error message:

"Your sign-in was blocked. We've detected something unusual about this sign-in. For example, you might be signing in from a new location, device, or app. Before you can continue, we need to verify your identity. Please contact your admin."

This is due to a failure of your MFA activation.

In order to access you will need to activate 2-step authentication. See the instructions: Aalto Multifactor Authentication on Office 365 accounts.
After you've activated the MFA, you should be able access webmail via

Spam filtering of the cloud email

The spam filtering of the cloud email is not similar to our own filtering. You have to check your Junk-mail folder now and then and mark these false-positive messages valid.

You can report to Microsoft, too:

  1. In webmail ( go to the Junk Email folder and find the message that was incorrectly marked as spam.
  2. Right-click the message and select Mark as not junk
  3. In the dialog Report as not junk select Report
  4. The report is sent to Microsoft.

More information at site.

See also: Outlook Report Message add-in

Do I have to use Microsoft Outlook app on my phone?

Yes, if you like to read your email on your phone. Aalto email for your phone (iPhone and Android)

Why couldn't I use Microsoft outlook app before?

This was forbidden in on-premise email due to security reasons. Now it's only allowed client to read work email in the cloud because of security reasons. If you use other clients you put other email in danger.

Why I cannot send email from my resource mailbox with Outlook?

If your resource mailbox is not yet transferred to the cloud mail, the only way to send mail from it is using webmail. 

Open the mailbox with its direct Webmail address

e.g.[email protected]

If this doesn´t work, the mailbox should be transferred to cloud.

When will our resource mailbox move to cloud mail?

Resource mailboxes are transferred to cloud mail on a schedule. Most of them are already transferred. If any question, ask  IT Service Desk ( or [email protected])

I have another email account on, how do I access Aalto mail?

Open it with a different browser.

Related instructions

Aalto cloud email

Link to your Aalto email in web and links to instructions on email.

IT Services Privacy Notice

This privacy notice describes the Aalto University policy on the personal data collected and processed by the Aalto University IT Services (ITS) in connection with the services it produces and the processes it executes.

Someone working on a laptop typing.

Aalto email for your phone: instructions for iPhone and Android

Instructions for setting up an email account on your phone and for for bringing your Outlook contacts to your phone

outlook app logo

Mac Mail on Aalto University's computers: How to start

Instructions on adding Mac Mail to Aalto University's computers.

Outlook mailbox for a Mac

Microsoft Outlook can also be used on Mac computers. Follow these instructions to take an Outlook mailbox in use on a Mac.

Adding an account in Thunderbird

Microsoft Outlook provides the best user experience when you use Aalto e-mail.

This service is provided by:

IT Services

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