Open University contact details
Open University e-mail
E-mails are typically answered Monday to Friday, from 9:30 AM to 2:00 PM. If you need to contact the Open University, using e-mail is the best and fastest method. When sending an e-mail, please make sure to include your full name and Aalto student number, if applicable.
Open University phone servicetel. +358 2 944 29292
Phone service times:
Mon 13 - 14
Wed 13 - 14
Fri 12 - 13
Exceptions to the phone service times:
- Wed 15.11.2023 no phone service
If you prefer, you can also book a phone appointment by sending an e-mail: [email protected]
If you need study guidance regarding study possibilities at Aalto Open University, you can contact the Study Guidance service. If you are intrested in Aalto university degree programmes, please contact Admission services instead.
To schedule study guidance, please send an e-mail to [email protected] and briefly explain what you would like to discuss. Study guidance is available through phone, Microsoft Teams, or, if arranged separately, at the Otaniemi campus.
For face-to-face service, the Starting Point student service hub in Otaniemi (Otakaari 1, Undergraduate centre, room Y199a) is open. You can find the opening hours on their website. Open University students can visit Starting Point for services such as obtaining a transcript of records or proving their identity.
The Open University operates under the Learning Services (External Customers) unit at Aalto University. If you need to find contact information for personnel or teachers, you can search for it on Aalto.fi. You can also contact teachers during lectures or through the MyCourses platform.
Questions and answers
Find out where you can find the results of your Open University courses and exams and how you can order certificates and transcripts of records of your studies at the Open University.