Aalto University Open University

Open University contact details

Contact information for Open University services
Kuvaaja Unto Rautio

Open University e-mail

[email protected]

E-mails are typically answered Monday to Friday, from 9:30 AM to 2:00 PM. If you need to contact the Open University, using e-mail is the best and fastest method. When sending an e-mail, please make sure to include your full name and Aalto student number, if applicable.

Phone service

Open University phone servicetel. +358 2 944 29292

Phone service times: 

  Mon    13 - 14
  Wed    13 - 14
  Fri    12 - 13

Exceptions to the phone service times:

  • Wed 15.11.2023 no phone service

If you prefer, you can also book a phone appointment by sending an e-mail: [email protected]

Study guidance

If you need study guidance regarding study possibilities at Aalto Open University, you can contact the Study Guidance service. If you are intrested in Aalto university degree programmes, please contact Admission services instead. 

To schedule study guidance, please send an e-mail to [email protected] and briefly explain what you would like to discuss. Study guidance is available through phone, Microsoft Teams, or, if arranged separately, at the Otaniemi campus.


For face-to-face service, the Starting Point student service hub in Otaniemi (Otakaari 1, Undergraduate centre, room Y199a) is open. You can find the opening hours on their website. Open University students can visit Starting Point for services such as obtaining a transcript of records or proving their identity.


The Open University operates under the Learning Services (External Customers) unit at Aalto University. If you need to find contact information for personnel or teachers, you can search for it on Aalto.fi. You can also contact teachers during lectures or through the MyCourses platform. 

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Questions and answers

Opiskelijalla kynä kädessä

How to study at the Open University

Read more about how to study at the Open University.

Aalto University Open University
Photo: Aalto University / Kalle_Kataila

Results, certificates and transcripts of records

Find out where you can find the results of your Open University courses and exams and how you can order certificates and transcripts of records of your studies at the Open University.

Aalto University Open University
Learning Centre kirjahyllyjä

Exam instructions at the Open University

Everything you should know about exams at Aalto University Open University

Aalto University Open University
Otakaari 1

Study places and access control

Welcome to Aalto Campus! Find information how to access study places on the campus.

Aalto University Open University

Who can study at the Open University?

Open University exists for everyone.

Aalto University Open University
Open University course list
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