IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Aalto user IDs and emails for visitors
Aalto Aalto user IDs and email addresses associated with visitor agreements are visitor email addresses. Their format is ext-firstname.lastname@aalto.fi.
Aalto University Campus & Real Estate (ACRE) staff and professors emeritus and emerita will continue to use the firstname.lastname@aalto.fi address.
Aalto University Campus & Real Estate (ACRE) staff and professors emeritus and emerita will continue to use the firstname.lastname@aalto.fi address.
Who is a visitor?
Visitor refers to a person who is not employed by Aalto and therefore receives no salary from Aalto but needs access to Aalto campus infrastructure or systems in connection with their tasks or role.
The most typical visitor group are the Academic visitors but also on the services side, for example, consultants may form a visitor's relationship with Aalto.
Read more Visitors to Aalto University
How is the validity of a visitor's Aalto user ID determined?
The validity of an Aalto user ID is tied to the visitor agreement and the dates entered in Aalto HR's main database, the Workday system.
I previously had a firstname.lastname@aalto.fi address. What does this mean for me?
When your visitor agreement begins, your email and username will change to the format ext-firstname.lastname@aalto.fi.
You will receive information about your new Aalto user ID and email address in your personal email when the ID changes, from the address its-accounts@aalto.fi.
After the change, the login format for your Aalto user ID will be ext-firstname.lastname@aalto.fi.
For email, your primary email address will now be ext-firstname.lastname@aalto.fi. "Primary" means that in Outlook, for instance, your email address will appear in the ext format.
If you previously had an aalto.fi address, it will remain as a secondary email address. This means you can still receive emails sent to the aalto.fi address in addition to the ext-aalto.fi address. When you reply to an email sent to your aalto.fi address, your email address will appear as ext-address@aalto.fi.
I previously had an Aalto ID and email address. How will I be informed of my new ext-format Aalto user ID and email address?
You will receive information about your new Aalto user ID and email address in your personal email when the ID changes, from the address its-accounts@aalto.fi.
Your personal email address is the one you have provided in Aalto HR's main database, Workday’s section My Contact Information.
Aalto's user IDs and authorization
Performing working duties and studies requires IT authorization. With such authorization, you can use Aalto’s numerous IT services, information systems, and tools
Visitors to Aalto University
Visitor refers to a person who is not employed by Aalto and therefore receives no salary from Aalto, but needs access to Aalto campus, equipment and/or databases. Hosts must report all visitors to HR, so all persons using the University's facilities can be registered.
Workday basic guide
Workday instructions for Aalto's employees and visitors.