Services

Warranty and service

As a general outline devices are serviced only during the warranty period. Warranty policies of all the IT devices are shown below and guides for servicing the devices.

Taking the device to warranty repair

The easiest way of getting the faulty device to warranty repair is done by contacting Aalto IT Servicedesk. IT Servicedesk checks if the fault can be fixed independently and, if needed, takes the device for manufacturers service. At the Servicedesk you can also ask for backup devices for a short-term loan.

IT Service Desk contact information and service hours

IT End User Support is a contact point to the users of the Aalto University IT who are in need of help and information. You can ask for help by email, telephone, chat or visiting the service desk during opening hours.

IT Service Desk
This service is provided by:

IT Services

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