Lost and stolen Aalto University devices

Devices stolen abroad

Travel insurance applies to devices stolen abroad, assuming that the travel plan for the trip has been approved. For more information Travel Insurance on aalto.fi.

When a computer is stolen

Report a theft committed abroad to the local police. If you need a value for the stolen computer for police report, please use price for a similar new computer on our current device model list plus added value of 1000 € for investigating, ordering and installation costs. If several computers are stolen at the same time, the added costs will be 2000 € due to increased work. For thefts in Finland, police reports are filed by Security and Lobby Services: campussecurity@aalto.fi.

When a phone is stolen

The value of a phone is 500 € including office costs when reported to the police. If your phone was more expensive, please use the real value. For thefts in Finland, police reports are filed by Security and Lobby Services: campussecurity@aalto.fi.

A PUK code for an Aalto phone

Please contact the nearest IT Service Desk or IT procurement group (it-hankinnat@aalto.fi).

When a phone is missing

When your phone is missing please act as follows:

1. During office hours immediately inform any of the Aalto Service Desks +358 505132000 or IT Procurement team it-hankinnat@aalto.fi. We will deactivate the SIM card and give/send you a new one via internal mail. This restricts phone costs and you can continue using the same subscription using another device. You can get a backup phone from IT Servicedesk for temporary usage.
2. Outside working hours please call the operator (Elisa technical service 010804400) and ask them to deactivate the subscription. Again, the aim is to prevent high phone costs from illegal calls and data usage. Please inform IT Servicedesks or IT procurement team it-hankinnat@aalto.fi and we will re-activate the subscrioption and send/give you a new SIM card the next business day.
3. The missing phone can be blocked using the individual serial number of the phone (IMEI with Anroid and S/N with iOS). For this the user must file a written police report with the police (when the theft occurred abroad), and send a copy of the report to the operators (Elisa) technical service via email imei.sulku@elisa.fi. IMEI-code is found from the phone and usually from a separate card or sticker from the phones sales package. Storing the code is the phone users responsibility.
4. You may also conveniently empty the phone partially via Aalto Webmail. Login with browser to the address https://outlook.office.com and choose from the top right corner "Settings". From the settings menu type "mobile" in the field "Search Outlook settings", and select "Manage mobile devices". Select the device, and "Wipe all data". This way you can delete conveniently email and calendar information and to prevent misuse of these. Please note that this do not clear the phone thoroughly.

5. After a successful emptying of the device, please change the Aalto password just to be sure. Do this also if the emptying is not working. Very soon after a successful emptying of the phone a notification message will come.  

Operating instructions for clearing the phone:

1. Login to https://outlook.office.com with Aalto email address and password
2. Settings
3. Search Outlook settings
4. Mobile devices
5. Click the phones name (if it is shown)
6. Empty the phone (Wipe all data)
7. Change your password after getting the notification message of successful emptying or an hour after sending the request

This way you can delete conveniently email and calendar information and to prevent misuse of these. Please note that this do not clear the phone thoroughly.