This accessibility statement concerns Aalto Service Platform baseline technology, i.e. the Salesforce products used by Aalto University. This accessibility statement does not cover customized services built on top of the platform, they have their own accessibility reports.
Salesforce products aim for compliance with WCAG 2.1 level AA. Equality and accessibility are fundamental values in the product development and the work to improve them is continuous. The evaluations in this report are based on information provided by Salesforce in address https://www.salesforce.com/company/legal/508_accessibility/ .
Aalto University uses the Salesforce products listed below. The product specific accessibility level is described in detail in the product's own accessibility conformance report that is linked here. All the products used by Aalto fulfill the critical requirements of WCAG 2.1 level AA.
Service Cloud (In Aalto use: Admissions)
Service Cloud Customer Services accessibility report
Salesforce Advisor Link (SAL) (In Aalto use: MyStudies)
Salesforce Advisor Link accessibility report
Experience Cloud (In Aalto use: MyStudies, Courses.aalto.fi, OurSolutionHub)
Experience Cloud Desktop accessibility report
Experience Cloud Web Mobile accessibility report
Marketing Cloud (In Aalto use: Admissions)
Marketing Cloud Email Studio accessibility report
Marketing Cloud Journey Builder accessibility report
Tableau CRM (In Aalto use: MyStudies)
Tableau CRM accessibility report
Did you notice an accessibility problem on Aalto Service Platform? Tell us about it to address [email protected] and we will do our best to fix the shortcoming. The reply may take 14 days.
If you are not satisfied with the response you have received from us, or if our response does not arrive within 14 days, you may file a complaint with the Regional State Administrative Agency for Southern Finland.
Contact details of the supervisory authority
Regional State Administrative Agency for Southern Finland
Accessibility monitoring unit
Phone (switchboard): +358 (0)295 016 000
This accessibility statement was published on 11.6.2021.