IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Wide Internet issue in Finland also visible in services like Aalto's VPN
Today, 8 October 2025, Aalto IT services have received reports of disruptions in, for example, Aalto's VPN services.
The service issues are due to a wider Internet problem in Finland. There are issues with the Internet exchange point FICIX 2, and it is not functioning properly.
Our service provider FUNET (Finnish University and Research Network), the network for Finnish universities, research, and education, is trying to mitigate the impact of the issue.
The service issues are due to a wider Internet problem in Finland. There are issues with the Internet exchange point FICIX 2, and it is not functioning properly.
Our service provider FUNET (Finnish University and Research Network), the network for Finnish universities, research, and education, is trying to mitigate the impact of the issue.
Finnish Communication and Internet Exchange, FICIX, is the largest Internet exchange point in Finland. The majority of Internet traffic between Finnish operators flows through it.
An Internet exchange point (IXP) is a physical location where Internet infrastructure companies, such as Internet Service Providers (ISPs) and Content Delivery Networks (CDNs), connect with each other.
Read FICIX 2 announcement: FICIX-2 critical issue - Ficix
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The School of Business’s Ceremonial Conferment of degrees will bring festive atmosphere to the streets of Töölö in May
A dignified celebration is held every five years. The public can watch the spectacular conferment procession in Töölö on the afternoon of Friday 22 May
Canvas learning platform data breach – There may be users at Aalto
If you have used Canvas, notify security@aalto.fi. As a precaution, you can also change your Aalto password.
New vice deans appointed for the School of Science
Maarit Korpi-Lagg has been selected as vice dean for impact, Pekka Marttinen as vice dean for education and Robin Ras as vice dean for research.