IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Wide Internet issue in Finland also visible in services like Aalto's VPN
Today, 8 October 2025, Aalto IT services have received reports of disruptions in, for example, Aalto's VPN services.
The service issues are due to a wider Internet problem in Finland. There are issues with the Internet exchange point FICIX 2, and it is not functioning properly.
Our service provider FUNET (Finnish University and Research Network), the network for Finnish universities, research, and education, is trying to mitigate the impact of the issue.
The service issues are due to a wider Internet problem in Finland. There are issues with the Internet exchange point FICIX 2, and it is not functioning properly.
Our service provider FUNET (Finnish University and Research Network), the network for Finnish universities, research, and education, is trying to mitigate the impact of the issue.
Finnish Communication and Internet Exchange, FICIX, is the largest Internet exchange point in Finland. The majority of Internet traffic between Finnish operators flows through it.
An Internet exchange point (IXP) is a physical location where Internet infrastructure companies, such as Internet Service Providers (ISPs) and Content Delivery Networks (CDNs), connect with each other.
Read FICIX 2 announcement: FICIX-2 critical issue - Ficix
IT Services
You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.
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