Topics raised in the 2025 Learning Centre customer survey

Below are some of the frequently mentioned topics from the survey. If you do not find answers to your questions here, please check the Frequently asked questions (FAQ) page, where we also update answers to topics raised in this survey.

Returning materials

• Aalto University students and staff can return borrowed books to the return machine in the Learning Centre lobby from 7 am to 11 pm. When the building is closed, loans can be returned to the drop-off box located next to the C-door on the Otaniementie side of the building. Books brought to the drop-off box are processed on the next open day and will show in the borrower's customer account in Aalto-Primo until then.

Reservations for material available on shelves 

• Books available on shelves cannot be reserved; instead, they can be picked up directly from the shelf and borrowed with an Aalto University library card at the lobby customer service desk during customer service hours or loan machines.

Guiding and teaching 

• We will update our Resource Guides (libguides.aalto.fi) for a clearer and more informative format.
• We will focus on communicating different ways of guidance available to Aaltonians.
• We will move personal guidance appointment form to MyStudies, where it will be more visibly available for students.

Viewing theses on your own computer

• Aalto staff and students can read master's theses from their own computers via the Aalto Thesis Database. Staff can download the program to their Windows work computer, and students can access the Aalto Thesis Database via a virtual desktop (VDI). Read more about the Aalto Thesis Database on our guide page: https://libguides.aalto.fi/c.php?g=653791&p=5163510.

Library resources acquisition policy

• The library resource acquisition policy guiding material selection and collection development is available on Aalto University Learning Centre website. Course books are primarily acquired in electronic format with an unrestricted perpetual use license. To ensure equality among different learners, 1-2 printed copies are also purchased. If a course book has a restricted license, the principles for acquiring printed books are followed: one copy/license for every ten simultaneous course participants. Short-term loan copies are acquired for the most used course books, and 1-2 copies or licenses are acquired for supplementary literature.

Opening hours and facilities 

• The building is currently open to Aalto University students and staff every day from 7 am to 11 pm. We will extend the building's opening hours starting January 12th, 2026, so that Aalto University students and staff can access the building every day from 7 am to midnight. All customer areas and collections will be open. Customer service opening hours are available on our website.

Quiet study area on the 2nd floor

• The second floor of the Learning Centre is intended for quiet study and reading. The reading hall currently has about 250 seats. In addition to the reading hall, there is plenty of quiet studying space on the 2nd floor.

1st and K Floor 

• The 1st and K floors are well-suited for various types of group work. The 1st floor also has bookable group work rooms, which are currently being renovated, and their number is increasing.
• Studying space has been added to the K floor, and more furniture such as adjustable-height tables will be acquired soon. Separate displays will be ordered for the K floor group work rooms, which can be connected to a personal laptop.

Power sockets 

• Power socket posts have been replaced with fixed power outlets, and the number of sockets has been increased.

We will conduct customer surveys in the future and hope our customers actively provide feedback on our services. Detailed information on the services offered by the Learning Centre is available on the Learning Centre's website.