AI Services
Information on Aalto University's official and productized AI services
Slowness in Aalto AI Assistant and AI API services
There is slowness in Aalto AI Assistant responses and Aalto API services due to a fault in Microsoft’s Azure AI services in Sweden. Aalto AI Assistant’s responses may take 30–40 seconds instead of the usual 5–10 seconds.
Aalto’s AI services use the Sweden Central Azure region for reasons including availability and environmental considerations.
We apologise for the inconvenience.
Aalto’s AI services use the Sweden Central Azure region for reasons including availability and environmental considerations.
We apologise for the inconvenience.
For more information, please contact IT Service Desk (servicedesk@aalto.fi)
IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Read more news
Training available in AI use, research data management, open science + more – register now!
New topics included! Registrations for autumn 2026 are open.
Turn your idea into impact with 100STARTUPS, October 21-22
In October, we bring together students, job seekers, creators, dreamers, and future founders to learn the right tools and methods to start building what you always wanted to bring to life.
Joel Kallio joined Research Services as Information Specialist
Joel Kallio works in the Open Science and ACRIS team.