AI Services
Information on Aalto University's official and productized AI services
Slowness in Aalto AI Assistant and AI API services
There is slowness in Aalto AI Assistant responses and Aalto API services due to a fault in Microsoft’s Azure AI services in Sweden. Aalto AI Assistant’s responses may take 30–40 seconds instead of the usual 5–10 seconds.
Aalto’s AI services use the Sweden Central Azure region for reasons including availability and environmental considerations.
We apologise for the inconvenience.
Aalto’s AI services use the Sweden Central Azure region for reasons including availability and environmental considerations.
We apologise for the inconvenience.
For more information, please contact IT Service Desk (servicedesk@aalto.fi)
IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
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ACRIS service restored
The ACRIS research information management system is now open following the planned service break on 13–20 April 2026.
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