AI Services
Information on Aalto University's official and productized AI services
Service outage in Aalto AI Assistant and AI API services on 27 Jan 2026
On Tuesday, 27 January 2026, Microsoft’s Azure AI services in Sweden Central experienced an unexpected and significant outage between 11:22 and 17:12.
Due to the outage, Aalto AI Assistant and the AI API services were unavailable.
Aalto’s AI services use the Sweden Central Azure region for reasons including availability and environmental considerations.
We apologise for any inconvenience caused.
Due to the outage, Aalto AI Assistant and the AI API services were unavailable.
Aalto’s AI services use the Sweden Central Azure region for reasons including availability and environmental considerations.
We apologise for any inconvenience caused.
IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
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ACRIS service restored
The ACRIS research information management system is now open following the planned service break on 13–20 April 2026.
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