IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
When logging in on campus or via a remote connection (VPN), everything will work as before, and MFA will generally not be requested.
This practice will align with most widely used services, such as MyCourses, Sisu, and the Aalto Service Platform (Salesforce). Many older services have previously remained outside the current MFA policy.
Aalto Login is a single sign-on system, and you need to complete MFA with it only once per day. Most users already access at least one service that requires MFA during the day, so their experience will not change.
Logging in to email, Microsoft 365, Aalto VPN (virtual private network) and Virtual Desktop Infrastructure (VDI) will not change.
The change will not affect passkey users either. Read more about passkeys in Aalto Login.
If you have any questions, please contact IT Service Desk (servicedesk@aalto.fi).
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Why we use MFA at Aalto and instructions for starting to use MFA.