Aalto Handbook
Quality management organisation
How quality management is organised at Aalto
At Aalto University, quality management is a collective engagement. Members of the Aalto community are responsible for the quality of their own activities. The responsibilities for quality management are embedded in everyday operations.
The Aalto University management through the Leadership Support Services (LSS) coordinates the university-wide quality work, systematically supports the development of comparable procedures and processes at various levels, and ensures the crucial links between the quality system and Aalto’s strategic management.
In addition to members of the Aalto community, alumni and external stakeholders participate in quality management processes in various ways.
The President is responsible for the quality management of the university and provides direction on the university’s quality issues with the President’s Management Team (PMT). The PMT functions as the steering group for the university’s quality work. The leadership support services (LSS) coordinates continual and practical quality work at Aalto University with schools' development managers.
For more details about the quality management actors and their responsibilities, please see the table below.
|
Actor |
Role and responsibility |
Reporting / communication |
|
University Academic Affairs Committee (AAC) |
Promoting high-quality of research, teaching and artistic activity. Deciding on general rules and regulations concerning education. |
Aalto community |
|
Board |
Decides on strategy of the university, matters concerning university operations and finances, and other far-reaching plans. |
Interest groups |
|
President |
Directs the university and represents the science and art community constituted by it. Overall implementation of strategy including quality management and the quality system as a part of strategic management. Overall quality of activities and results. |
Board |
|
Provost |
Leads all the processes connected to research, education and societal impact. Supervise the quality management of research and art, learning, academic careers and societal impact processes of the university. |
President |
|
Vice Presidents |
Quality management and quality system of their assigned areas of responsibility. Leads and coordinates the development of the their assigned areas across the Schools and represents the University in the development of research nationally and internationally. |
Provost |
| Steering groups | Follow-up on achievement of the strategic goals according to the university’s annual clock; monitoring and evaluating the progress of strategic development projects and making recommendations on them; coordinating the university’s long-term evaluation programme | Vice President in question |
|
Leadership support services, LSS |
Coordinates the university-wide quality work, systematically supports the development of comparable procedures and processes at various levels, and ensures the crucial links between the quality system and Aalto’s strategic management. | President |
|
Head of Planning and Development |
Manages the quality system at the operative level. Guides the preparation of strategic quality processes (university prereview, review and dialogue) |
Development Director |
|
Senior adviser (QM) |
Coordinates development of the quality system and the feedback system as a whole. |
Head of Planning and Development |
|
Aalto Management Team (AMT) |
Discussing issues brought to the Board and decided by the Board. Ensuring transparency, engagement, shared understanding and communication of major decisions concerning development of Aalto University. |
President |
|
President’s Management Team (PMT) |
Steering committee for quality work. Ensuring information produced by the quality system is utilised systematically in all decision making. Supporting the President in planning and developing university activities. |
President |
|
Service Directors |
Manage and develop the organisation, efficiency and quality of their respective service function. Ensuring the implementation of the quality system in service entities and disseminating quality awareness in respective activities throughout the university. |
President |
|
Deans |
Directs the activities of the School, ensures the excellence and relevance of the Schools’ academic mission and ensures efficient operation of the School. Overall implementation of the school’s strategic plan, including quality management as a part of strategic management. |
Provost |
|
Head of Department |
Overall implementation of the department’s action plan, including quality management and the quality system as a part of strategic management. |
Dean |
| Development manager | Coordinates the practical quality work at schools and participates university's quality discussions. | Dean and Head of Planning and Development |
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