IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Laptops for loan for students
Aalto IT Services lends laptops to Aalto University students for short-term use:
- All Aalto students can borrow a Windows laptop for exams for one to three days.
- Students from the School of Arts, Design and Architecture can borrow Mac laptops for projects or courses for one to four weeks.
- All Aalto students can borrow a Windows laptop for exams for one to three days.
- Students from the School of Arts, Design and Architecture can borrow Mac laptops for projects or courses for one to four weeks.
IT services have laptops that Aalto University students can loan:
- Windows laptops for exams, loan period 1-3 days.
- Mac laptops for Students from the School of Arts, Design and Architecture for 1-4 week projects and course use.
A teacher orders the loan device for a student with a service request through the self-service portal.
Note: Please order the loan device about one (1) week before it is needed. This ensures that IT Services can check that a device is available and do the necessary preparations on the device.
Hardware: 14” Intel I5 / 16gb / 512gb Windows environment
Instructions for teachers on how to order a loan device
You can order 1 to 5 devices at a time.
Order the devices with a service request through the self-service portal using the Loan Workstation for Student form.
Fill in the following information on the order form:
- PC / Mac
- Responsible teacher (email address)
- Device user(s) (email address/addresses)
- Loan period
- Number of devices
- Course / exam for which the device(s) is needed
Add information on any additional software installations required for the device in the Additional Information field.
The Safe Exam Browser program (SEB) and Microsoft Office package are automatically installed on the device.
Information about the Windows loan device for students
Log in to the device with your Aalto username and password.
The Safe Exam Browser program (SEB) and Microsoft Office package are automatically installed on your loan laptop.
Information about the Mac loan device for students
If you need access to a specific application, ask your teacher to notify IT services when ordering the device. The teacher can add this information in the Additional Information field of the order form. IT services will check if the application can be installed.
The Mac loan device has been added to the user’s name.
Set up the device using the instructions on the Aalto Mac First Time Setup page.
You can install software on your loan device from the Aalto Managed Software Centre.
Managed Software Centre includes, for example, the following applications:
Adobe Cloud – Atlas Ti – Matlab – MacteX – Zoom – Autocad
Any questions?
Should you have any questions, please contact IT Service Desk (servicedesk@aalto.fi).
Aalto Mac First Time Setup
Follow this guide to take an Aalto Mac into use. The setup requires an internet connection, but the device does not have to be within Aalto network. The initial setup takes about 30 minutes with a modern internet connection.
Aalto Mac: application distribution (Managed Software Centre)
You can install or remove optional programs on an Aalto Mac through application distribution of the Managed Software Centre.