AaltoAPUA helpline 050 4646462

The AaltoAPUA number can be contacted whenever in need of assistance. But in emergency situations, call 112.

  • 050 46 46 462 domestic calls
  • +358 50 46 46 462 from abroad

The helpline is open 24/7 year-round and provides assistance in both Finnish and English. AaltoAPUA is intended for non-ermergencies and can be used by anyone working at the university.

The helpline will pass on your request for assistance to the correct people or organisation:

  • the university service unit in question,
  • property maintenance company,
  • guards, etc.

Call the operator (Elisa) and AaltoAPUA if your phone is missing or stolen. 

When calling the helpline, please

  • state your name,
  • give your location,
  • give your unit’s or your supervisor’s name,
  • give a clear explanation of why you are calling,
  • do not hang up the call until you are directed to do so.

Please note that the helpline is not a replacement for Finland’s national emergency number 112. In case of emergency (fire, sudden bouts of illness, etc.) contact the national emergency number 112!


This service is provided by:

Aalto University Security and Lobby Services

Kampuksen turvallisuudesta vastaa Aalto-yliopiston turvallisuus- ja aulapalvelut yhteistyössä Aalto CRE:n kanssa.
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