Service entities

Accessibility statement Aalto Service Platform

This accessibility statement concerns Aalto Service Platform based on Salesforce technology and products.

This accessibility statement concerns Aalto Service Platform baseline technology, i.e. the Salesforce products used by Aalto University. This accessibility statement does not cover customized services built on top of the platform, they have their own accessibility reports.

Salesforce products aim for compliance with WCAG 2.1 level AA. Equality and accessibility are fundamental values in the product development and the work to improve them is continuous. The evaluations in this report are based on information provided by Salesforce in address https://www.salesforce.com/company/legal/508_accessibility/ .

Aalto University uses the Salesforce products listed below. The product specific accessibility level is described in detail in the product's own accessibility conformance report that is linked here. All the products used by Aalto fulfill the critical requirements of WCAG 2.1 level AA.

Service Cloud (In Aalto use: Admissions)

Service Cloud Customer Services accessibility report

Salesforce Advisor Link (SAL) (In Aalto use: MyStudies)

Salesforce Advisor Link accessibility report

Experience Cloud (In Aalto use: MyStudies, Courses.aalto.fi, OurSolutionHub)

Experience Cloud Desktop accessibility report

Experience Cloud Web Mobile accessibility report

Marketing Cloud (In Aalto use: Admissions)

Marketing Cloud Email Studio accessibility report

Marketing Cloud Journey Builder accessibility report

Tableau CRM (In Aalto use: MyStudies)

Tableau CRM accessibility report

 

Feedback

Did you notice an accessibility problem on Aalto Service Platform? Tell us about it to address [email protected] and we will do our best to fix the shortcoming. The reply may take 14 days.

If you are not satisfied with the response you have received from us, or if our response does not arrive within 14 days, you may file a complaint with the Regional State Administrative Agency for Southern Finland.

Contact details of the supervisory authority

Regional State Administrative Agency for Southern Finland
Accessibility monitoring unit
www.saavutettavuusvaatimukset.fi
[email protected]
Phone (switchboard): +358 (0)295 016 000

This accessibility statement was published on 11.6.2021.

Salesforce company name on blue cloud

Salesforce Product Accessibility Conformance Reports (external link)

The Voluntary Product Accessibility Template (VPAT) is a standardized form to document a product’s conformance with accessibility standards. The VPAT is used for creation of Accessibility Conformance Reports (ACRs) describing the accessibility of a product’s features.

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