Good care with fewer resources - a virtual care operator streamlines the patient journey for people with multiple and long-term conditions

The MASSE project, led by Aalto University, has created the design principles for a system that will improve the efficiency of care, especially for chronic and multimorbid patients who use healthcare services the most.
Terveystuoli, asiakkaan sormessa tutkimuslaite. Kuva: Mikko Raskinen
Photo: Mikko Raskinen, Aalto University

People with multimorbidity and chronic diseases account for around 10% of all patients, but they consume 80% of healthcare resources. Good care requires coordination between specialists, collection of patient data, management of appointments and monitoring of the balance of medicines. With so many care providers, the patient journey is often fragmented and inefficient with current digital tools.

No one is really responsible for the patient's overall situation, and timely care is compromised.

Paul Lillrank, Professor at Aalto University

Paul Lillrank is the scientific leader of the MASSE project, which uses technology to solve the problem. Researchers in the project have created the design principles for a virtual care operator, which brings together the data that is essential to a patient's care on a single platform and uses it to monitor the patient's progress, support the coordination of doctor and nurse appointments and collect feedback from the patient.

"At the heart of the system is a customized, updatable patient card for each patient, which brings together information from different databases about the patient's care in one place," says Lillrank.

A tailored view of the patient's situation

With a patient card, all parties involved in the care of a patient would have access to the same up-to-date information on the patient's situation. This will allow monitoring of the implementation of care plans. Each care provider could also have a view of the patient's situation tailored to their needs.

The focus would be on goals set by the patient, for example to improve mobility or reduce medication, which would be visible to all those involved in the care. The platform would integrate devices, therapies and digital patient journeys developed by companies in addition to public service providers. A shared, cross-organisational view of patient journeys will support the monitoring of care and the coordination of different services.

The virtual care operator also includes a platform called the service card, which provides healthcare professionals and clients with up-to-date information on available services.

"Patients with multiple problems need many different services, but the information and tools available to coordinate these services are inadequate. The service card helps to address this," says Paulus Torkki, Associate Professor and Project Director for MASSE at the University of Helsinki.

Personalised care with mass production efficiency

The development of care for people with multimorbidity and chronic diseases is key to addressing the resource challenge in Finland's healthcare system.

A virtual care operator would reduce the disruptions that occur in complex patient populations, such as data gaps in treatment follow-up. This would allow good care to be delivered with fewer resources and less effort.

"With a virtual care operator, personalised care for the chronic patient would be feasible with mass production efficiency. By seeing everything relevant on one screen, doctors can spend less time poring over information and more time listening to the patient," says Paul Lillrank.

Towards prototypes

In the two-year MASSE project, researchers have produced design principles for a care management system, outlined an IT solution to support patient and service cards, and sketched out a business and revenue model.

The researchers are now putting together a consortium to build a virtual care operator. The prototype will be tested and developed with healthcare professionals and patients in Finland. The aim is also to make it into an export product.

The MASSE project, funded by Business Finland, involves the University of Helsinki, the Hospital District of Helsinki and Uusimaa (HUS), Orion Oyj, Lääketietokeskus Oy, Suomen Fysiogeriatria Oy, PatientSky Finland Oy, Suomen Terveystalo Oy, Klinik Healthcare Solutions Oy and VitalSignum Oy.

Final report from the project is available in Finnish here.  

MASSE - Personalized Care With Mass-Production Efficiency

Virtual care management system for solving fragmentation of chronic diseases treatment

Learn more about the MASSE project
Microscope with lines of code

Are you interested in collaborating, want to give us tips on the topic or want to hear more? Contact us!

  • Published:
  • Updated:
URL copied!

Read more news

Sakari kuvattuna Aalto-yliopiston tiloissa.
Research & Art, Studies Published:

Sakari Poikkimäki is replacing harmful chemicals with enzymes: ‘We can use small biological organisms in many everyday products’

Chemical engineering alumnus Sakari Poikkimäki works as a fermentation expert at Roal Oy, a company that manufactures enzymes. Studies at Aalto University School of Chemical Engineering lead to a dream job where small living organisms are harnessed for good.
Iita Kejonen kuvattuna Aalto-yliopiston tiloissa.
Research & Art, Studies Published:

Iita Kejonen is involved in recycling battery metals from electric cars: ‘By working in industry, I can influence the development of the entire field’

Studies in materials science and engineering at the School of Chemical Engineering led to work with battery metals and minerals. As a Technology Manager, Iita can influence the development of responsibility in the entire automotive sector.
Image and photo by Aalto University, Giulnara Launonen. MMD logo by Aalto University, Mithila Mohan
Research & Art Published:

Multifunctional Materials Design: Highlights of 2022

Our group's milestones of the previous year
Utuinen ihmishahmo näyttää kävelevän pois päin, varjo heijastuu vaalealle pinnalle
Research & Art, Studies, University Published:

Master's students' exhibition at the Finnish Museum of Photography

The MoA in Photography 23 exhibition by the Master's students of the Department of Photography is on display until 12 March.