Paul Lillrank

Senior Advisor
Senior Advisor
T307 Dept. Industrial Engineering and Management

Professor Lillrank has conducted research on quality management in several service industries, such as software, telecom, airlines and retailing. He has been a pioneer in introducing industrial management methods to the study of health service production. He has co-founded the Institute of Healthcare Engineering, Management and Architecture (HEMA) at Aalto, and The Nordic Healthcare Group (NHG), a consultancy.

His research interests are within Health Systems Science, particularly service process analysis and improvement, knowledge integration, segmentation principles, value-based care, regional service supply systems, and frugal innovations. Professor Lillrank has recently published the seminal textbook: The Logics of Healthcare – The Practitioner’s Guide to Health Systems Science (Francis & Taylor 2018).

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Honors and awards

Knight, First Class, of the Order of the White Rose of Finland

Award or honor granted for academic or artistic career Department of Industrial Engineering and Management Jan 2007


Personalized care with mass production efficiency

Paul Lillrank, Fares Georges Khalil, Annika Bengts, An Chen, Perttu Kontunen, Satu Kaleva, Paulus Torkki 2022 JOURNAL OF INTEGRATED CARE

A qualitative study on professionals' attitudes and views towards the introduction of patient reported measures into public maternity care pathway

An Chen, Kirsi Väyrynen, Riikka Leena Leskelä, Seppo Heinonen, Paul Lillrank, Aydin Tekay, Paulus Torkki 2021 BMC HEALTH SERVICES RESEARCH

Women's decisional conflict in the pathway of prenatal screening and testing

An Chen, Henni Tenhunen, Paulus Torkki, Seppo Heinonen, Paul Lillrank, Vedran Stefanovic 2020 JOURNAL OF PERINATAL MEDICINE

Digital Emotion Tracking at Aalto (DETA)

Touko Hallasmaa, Henni Tenhunen, Mikko Inkinen, Tapio Takala, Paul Lillrank 2020

Demonstrating the value of digital health: Guidance on contextual evidence gathering for companies in different stages of maturity

Olli Halminen, An Chen, Henni Tenhunen, Paul Lillrank 2020 HEALTH SERVICES MANAGEMENT RESEARCH

Designing Service Machines

Ram Babu Roy, Paul Lillrank, V.K. Sreekanth, Paulus Torkki 2019

From Tertiary to Primary Care - Understanding Context in the Transfer of Digital Headache Service Pathway

Auri Väljä, Henni Tenhunen, Hanna Harno, Laura Mäkitie, Tuomo Tanila, Paul Lillrank 2019 Health Informatics Vision

Context-based patient choice management in healthcare

An Chen, Paul Martin Lillrank, Henni Tenhunen, Antti Peltokorpi, Paulus Torkki, Seppo Heinonen, Vedran Stefanovic 2018 International Journal of Health Care Quality Assurance