IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Access to Aalto University services blocked from anonymous proxies and Tor network on 29 April 2025
Aalto University’s cyber security resilience is constantly developed. As part of this development work, from 29 April 2025 onwards, access to Aalto University services is not possible from anony-mous proxies, botnets or Tor networks.
What do I need to do?
If you’re using a third-party virtual private network (VPN) solution your access to Aalto services may be blocked. This is due to VPN providers’ IP addresses being commonly classified as anonymous proxies, which they technically are.
When working outside of Aalto University networks, it is recommended to use Aalto VPN service, to connect to Aalto University services. Using Aalto VPN helps secure communications and gain the best possible access to Aalto University services when working outside Aalto networks.
Instructions on establishing a remote connection (VPN) to an Aalto network
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OpenLearning additional maintenace downtime on Wednesday, 11 March from 9:00 AM to 12
The system will be unavailable during the update.
Call for applications: Experience the Silicon Valley mindset at UC Berkeley entrepreneurship bootcamp
Doctoral students have an opportunity to join the Berkeley Method of Entrepreneurship bootcamp at UC Berkeley, flights and accommodation costs covered, in August 2026.
MyCourses additional maintenance downtime on Tuesday, 24 March 2026, from 9:00 to 16:00
The system will be unavailable during the update.