IT Service Desk contact information and service hours
Contact IT End User Support for help or information on Aalto University IT. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Access to Aalto University services blocked from anonymous proxies and Tor network on 29 April 2025
Aalto University’s cyber security resilience is constantly developed. As part of this development work, from 29 April 2025 onwards, access to Aalto University services is not possible from anony-mous proxies, botnets or Tor networks.
What do I need to do?
If you’re using a third-party virtual private network (VPN) solution your access to Aalto services may be blocked. This is due to VPN providers’ IP addresses being commonly classified as anonymous proxies, which they technically are.
When working outside of Aalto University networks, it is recommended to use Aalto VPN service, to connect to Aalto University services. Using Aalto VPN helps secure communications and gain the best possible access to Aalto University services when working outside Aalto networks.
Instructions on establishing a remote connection (VPN) to an Aalto network
Read more news
If you work from home, use VPN to access services - some services closed (Wed 21 Oct, 2026)
Some of Aalto’s web services have been temporarily closed or restricted to Aalto’s internal network.
Unite! Language and Culture Tandems: Learn, Practise, Connect
Learn language and culture with another Unite! student from one of the nine Unite! alliance universities.
New guidance on the use of AI in thesis work
New guidance on AI in bachelor’s and master’s theses: students must agree AI use in advance with their supervisor and document how it was used.