A survey on users' experiences of MyKanta in collaboration between Aalto University and Kela

Senior university lecturer Sari Kujala 's research group, in collaboration with Kela, is exploring users' experiences of the MyKanta online service and MyKanta mobile application. MyKanta is Finland's national patient portal, where patients can, among other things, view their electronic health records or renew prescriptions.

‘The survey is our third one studying the usability and user experiences of MyKanta in collaboration with Kela,’ says Sari Kujala. ‘This time we are also asking for experiences of proxy-access, and the survey is available in English too, so migrants will have the opportunity to share their experiences as well,’ she adds. Doctoral researcher Saija Simola is working on a thesis that combines previous MyKanta survey results with interview findings.

The survey also collects experiences from those who do not use MyKanta. The survey is open until 1st March 2026.

Read Kela's news on the subject here (link takes you to an external page).

Respond to the survey here (link takes you to an external page).

Further information: Sari Kujala

Scientific articles related to previous surveys: 

Kujala, S., Simola, S., Wang, B., Soone, H., Hagström, J., Bärkås, A., Hörhammer, I., Cajander, Å., Fagerlund, A. J., Kane, B., Kharko, A., Kristiansen, E., Moll, J., Rexphepi, H., Hägglund, M., & Johansen, M. A. (2024). Benchmarking usability of patient portals in Estonia, Finland, Norway, and Sweden. International Journal of Medical Informatics, 181, Artikkeli 105302. https://doi.org/10.1016/j.ijmedinf.2023.105302

Simola, S., Hörhammer, I., Xu, Y., Bärkås, A., Fagerlund, A. J., Hagström, J., Holmroos, M., Hägglund, M., Johansen, M. A., Kane, B., Kharko, A., Scandurra, I., & Kujala, S. (2023). Patients’ Experiences of a National Patient Portal and Its Usability : Cross-Sectional Survey Study. Journal of Medical Internet Research, 25, 1-16. Artikkeli e45974. https://doi.org/10.2196/45974

Kujala, S., Horhammer, I., Vayrynen, A., Holmroos, M., Nattiaho-Ronnholm, M., Hagglund, M., & Johansen, M. A. (2022). Patients' Experiences of Web-Based Access to Electronic Health Records in Finland: Cross-sectional Survey. Journal of Medical Internet Research, 24(6), 1-12. Artikkeli e37438. https://doi.org/10.2196/37438

Fagerlund, A. J., Bärkås, A., Kharko, A., Blease, C. R., Hagström, J., Huvila, I., Hörhammer, I., Kane, B., Kristiansen, E., Kujala, S., Moll, J., Rexhepi, H., Scandurra, I., Simola, S., Soone, H., Wang, B., Åhlfeldt, R. M., Hägglund, M., & Johansen, M. A. (2024). Experiences from patients in mental healthcare accessing their electronic health records : results from a cross-national survey in Estonia, Finland, Norway, and Sweden. BMC Psychiatry, 24(1), 1-13. Artikkeli 481. https://doi.org/10.1186/s12888-024-05916-8