A healthy dose of usability
Digital health services have emerged as cost-efficient options for healthcare, but better user experience is needed to ensure inclusive digitalisation.
Software and Service Engineering
Designing, developing, and operating software systems and digital services.
We study means for designing, developing, and operating software systems and digital services. Our work covers strategic, managerial, and governance issues in organizations, considering society and the lives of people using digital solutions.
We conduct research on complex software-related challenges in industry, public organizations, NGOs, user communities, and society at large, collaborating closely with diverse stakeholders.
Our work is transdisciplinary, drawing from computer science, engineering, design, business, law, and psychology.
Research topics:
- User-centred design
- Modern software engineering: agile software development, continuous software engineering
- Digital transformation: business models, ecosystems and platforms
- eHealth
- Human-centered software engineering
- Digital ethics and sustainability
News highlights
How is Instagram used by the leading health agencies to engage with the public during the COVID-19 crisis?
Social media messaging depicting well known personalities, influencers, and celebrities received greater engagement.
Career course gathered a diverse range of views, alumni and students around user experience
A career course on user experience arranged by the Department of Computer Science offered a variety of career stories from those working for top companies in the industry. Students were given an opportunity to truly consider their priorities in studies and career plans.
Besides coders, computer science needs professionals interested in humans
Master student of Software and Service Engineering, Emmi Kranz wants to approach technology from a human perspective
Practices identified at Terveyskylä for facilitating the adoption of online health care services
It is important to involve professionals in the fields of information technology and health care as well as patients in the development of services
‘We managed to turn a major risk into a great opportunity’
To make sure the Fusion Grid project could continue, Marko Nieminen travelled to Namibia and drove 1,400 kilometres to transport necessary equipment to the village of Oniipa and make it to KLM’s final flight to Europe
People
Related research groups
The Product Requirements and Architecture Research Group (Preago) is specialized in high quality research of topics related to requirements engineering, software architectures and variability.
Latest publications
Transparency and explainability of AI systems: From ethical guidelines to requirements
Nagadivya Balasubramaniam, Marjo Kauppinen, Antti Rannisto, Kari Hiekkanen, Sari Kujala
2023
Information and Software Technology
It’s about time: How to study intertemporal choice in systems design
Fabian Fagerholm, Andres De los Ríos, Carol Cárdenas Castro, Jenny Gil, Alexander Chatzigeorgiou, Apostolos Ampatzoglou, Christoph Becker
2023
Information and Software Technology
The human side of Software Engineering Teams: an investigation of contemporary challenges
Marco Hoffmann, Daniel Méndez, Fabian Fagerholm, Anton Luckhardt
2023
IEEE TRANSACTIONS ON SOFTWARE ENGINEERING
An investigation of causes and effects of trust in Boundary Artefacts
Raquel Ouriques, Fabian Fagerholm, Daniel Mendez, Baldvin Gislason Bern
2023
Information and Software Technology
A taxonomy of assets for the development of software-intensive products and services
Ehsan Zabardast, Javier Gonzalez-Huerta, Tony Gorschek, Darja Šmite, Emil Alégroth, Fabian Fagerholm
2023
Journal of Systems and Software
Transparency and Explainability of AI Systems: Ethical Guidelines in Practice
Nagadivya Balasubramaniam, Marjo Kauppinen, Kari Hiekkanen, Sari Kujala
2022
Requirements Engineering
Feelings of Being for Mobile User Experience Design
Amir Dirin, Marko Nieminen, Teemu H. Laine
2022
International Journal of Human-Computer Interaction
Cognition in Software Engineering: A Taxonomy and Survey of a Half-Century of Research
Fabian Fagerholm, Michael Felderer, Davide Fucci, Michael Unterkalmsteiner, Bogdan Marculescu, Markus Martini, Lars Göran Wallgren Tengberg, Robert Feldt, Bettina Lehtelä, Balazs Nagyvaradi, Jehan Khattak
2022
ACM COMPUTING SURVEYS
Extending the “Smart City” Concept to Small -to-Medium Sized Estonian Municipalities: Initiatives and Challenges Faced
Karin Fröhlich, Ralf-Martin Soe , Pardon Blessings Manoeke, Karishma Jain, Antti Pinomaa, Marko Nieminen
2022
19th European Mediterranean & Middle Eastern Conference on Information Systems
Kohti käyttäjälähtöisiä kotidialyysin sähköisiä terveyspalveluita: Potilaskokemus ja ammattilaisten tarpeet suunnittelun lähtökohtana
Sini Hölsä, Paula Valkonen, Johanna Viitanen, Virpi Rauta
2022
Finnish Journal of eHealth and eWelfare
Related units
Helsinki Institute for Information Technology HIIT (external link)
Collaborative institute for research on information technology.
Finnish Center for Artificial Intelligence FCAI (external link)
International research hub of AI
Research areas
Research in the Department of Computer Science
Department of Computer Science
To foster future science and society.
School of Science
Science for tomorrow’s technology, innovations and businesses