Department of Computer Science

Software and Service Engineering

Designing, developing, and operating software systems and digital services.
Software design, hand holding a phone, illustration Matti Ahlgren

We study means for designing, developing, and operating software systems and digital services. Our work covers strategic, managerial, and governance issues in organizations, considering society and the lives of people using digital solutions.

We conduct research on complex software-related challenges in industry, public organizations, NGOs, user communities, and society at large, collaborating closely with diverse stakeholders.

Our work is transdisciplinary, drawing from computer science, engineering, design, business, law, and psychology.

Research topics:

  • User-centred design
  • Modern software engineering: agile software development, continuous software engineering
  • Digital transformation: business models, ecosystems and platforms
  • eHealth
  • Human-centered software engineering
  • Digital ethics and sustainability
Johanna Viitanne standing, red tree leaves background

A healthy dose of usability

Digital health services have emerged as cost-efficient options for healthcare, but better user experience is needed to ensure inclusive digitalisation.

instagram posts about Covid

How is Instagram used by the leading health agencies to engage with the public during the COVID-19 crisis?

Social media messaging depicting well known personalities, influencers, and celebrities received greater engagement.


Career course gathered a diverse range of views, alumni and students around user experience

A career course on user experience arranged by the Department of Computer Science offered a variety of career stories from those working for top companies in the industry. Students were given an opportunity to truly consider their priorities in studies and career plans.

Master's student Emmi Krantz standing outside / Aalto University School of Science, Department of Computer Science

Besides coders, computer science needs professionals interested in humans

Master student of Software and Service Engineering, Emmi Kranz wants to approach technology from a human perspective

Illustration of Terveyskylä picturing people of different ages and different types of complaints

Practices identified at Terveyskylä for facilitating the adoption of online health care services

It is important to involve professionals in the fields of information technology and health care as well as patients in the development of services

Marko Nieminen vaakakuva

‘We managed to turn a major risk into a great opportunity’

To make sure the Fusion Grid project could continue, Marko Nieminen travelled to Namibia and drove 1,400 kilometres to transport necessary equipment to the village of Oniipa and make it to KLM’s final flight to Europe



Fabian Fagerholm

Fabian Fagerholm

Assistant Professor
T313 Dept. Computer Science
Mika P. Nieminen

Mika P. Nieminen

Senior University Lecturer
T313 Dept. Computer Science
Johanna Viitanen

Johanna Viitanen

Assistant Professor
T313 Dept. Computer Science

Related research groups

Latest publications

Measuring End-user Developers’ Episodic Experience of a Low-code Development Platform A Preliminary Study

Dongmei Gao, Fabian Fagerholm 2024 E-Informatica Software Engineering Journal

Developing eHealth for Home Dialysis : Clinicians' Needs for a Digital Patient Engagement Platform

Sini Hölsä, Johanna Viitanen, Paula Valkonen, Tinja Lääveri, Virpi Rauta 2024 MEDINFO 2023 — The Future Is Accessible

Benchmarking usability of patient portals in Estonia, Finland, Norway, and Sweden

Sari Kujala, Saija Simola, Bo Wang, Hedvig Soone, Josefin Hagström, Annika Bärkås, Iiris Hörhammer, Åsa Cajander, Asbjørn Johansen Fagerlund, Bridget Kane, Anna Kharko, Eli Kristiansen, Jonas Moll, Hanife Rexphepi, Maria Hägglund, Monika Alise Johansen 2024 International Journal of Medical Informatics

SAFe transformation in a large financial corporation

Abheeshta Putta, Maria Paasivaara, Casper Lassenius 2024 Empirical Software Engineering

Transparency and explainability of AI systems: From ethical guidelines to requirements

Nagadivya Balasubramaniam, Marjo Kauppinen, Antti Rannisto, Kari Hiekkanen, Sari Kujala 2023 Information and Software Technology

Errors, Omissions, and Offenses in the Health Record of Mental Health Care Patients : Results from a Nationwide Survey in Sweden

Annika Bärkås, Anna Kharko, Charlotte Blease, Åsa Cajander, Asbjørn Johansen Fagerlund, Isto Huvila, Monika Alise Johansen, Bridget Kane, Sari Kujala, Jonas Moll, Hanife Rexhepi, Isabella Scandurra, Bo Wang, Maria Hägglund 2023 JOURNAL OF MEDICAL INTERNET RESEARCH

Energy Management System for Community-Centered Off-Grid System with a Blockchain-Based P2P Energy Market

Iurii Demidov, Henock Dibaba, Antti Pinomaa, Samuli Honkapuro, Marko Nieminen 2023 2023 19th International Conference on the European Energy Market, EEM 2023

Emotional Contagion in Collaborative Virtual Reality Learning Experiences : An eSports Approach

Amir Dirin, Marko Nieminen, Teemu Laine, Lassi Nieminen, Leila Ghalabani 2023 Education and Information Technologies

Feelings of Being for Mobile User Experience Design

Amir Dirin, Marko Nieminen, Teemu H. Laine 2023 International Journal of Human-Computer Interaction
More information on our research in the Aalto research portal.
Research portal

Related units

Helsinki Institute for Information Technology HIIT (external link)

Collaborative institute for research on information technology.

HIIT logo
PML research gropu at department of computer science, photo Matti Ahlgren

Research in Computer Science

Research in the Department of Computer Science

Department of Computer Science
Mahine Learning researchers working at Department of Computer Science in Aalto University

Department of Computer Science

To foster future science and society.

Artistic depiction of a bright light in space / made by Ray Scipak

School of Science

Science for tomorrow’s technology, innovations and businesses

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