Department of Computer Science

Software and Service Engineering

Designing, developing, and operating software systems and digital services.
Software design, hand holding a phone, illustration Matti Ahlgren

We study means for designing, developing, and operating software systems and digital services. Our work covers strategic, managerial, and governance issues in organizations, considering society and the lives of people using digital solutions.

We conduct research on complex software-related challenges in industry, public organizations, NGOs, user communities, and society at large, collaborating closely with diverse stakeholders.

Our work is transdisciplinary, drawing from computer science, engineering, design, business, law, and psychology.

Research topics:

  • User-centred design
  • Modern software engineering: agile software development, continuous software engineering
  • Digital transformation: business models, ecosystems and platforms
  • eHealth
  • Human-centered software engineering
  • Digital ethics and sustainability
Johanna Viitanne standing, red tree leaves background

A healthy dose of usability

Digital health services have emerged as cost-efficient options for healthcare, but better user experience is needed to ensure inclusive digitalisation.

instagram posts about Covid

How is Instagram used by the leading health agencies to engage with the public during the COVID-19 crisis?

Social media messaging depicting well known personalities, influencers, and celebrities received greater engagement.


Career course gathered a diverse range of views, alumni and students around user experience

A career course on user experience arranged by the Department of Computer Science offered a variety of career stories from those working for top companies in the industry. Students were given an opportunity to truly consider their priorities in studies and career plans.

Master's student Emmi Krantz standing outside / Aalto University School of Science, Department of Computer Science

Besides coders, computer science needs professionals interested in humans

Master student of Software and Service Engineering, Emmi Kranz wants to approach technology from a human perspective

Illustration of Terveyskylä picturing people of different ages and different types of complaints

Practices identified at Terveyskylä for facilitating the adoption of online health care services

It is important to involve professionals in the fields of information technology and health care as well as patients in the development of services

Marko Nieminen vaakakuva

‘We managed to turn a major risk into a great opportunity’

To make sure the Fusion Grid project could continue, Marko Nieminen travelled to Namibia and drove 1,400 kilometres to transport necessary equipment to the village of Oniipa and make it to KLM’s final flight to Europe



Fabian Fagerholm

Fabian Fagerholm

Assistant Professor
T313 Dept. Computer Science
Mika P. Nieminen

Mika P. Nieminen

Senior University Lecturer
T313 Dept. Computer Science
Johanna Viitanen

Johanna Viitanen

Assistant Professor
T313 Dept. Computer Science

Related research groups

Latest publications

Transparency and Explainability of AI Systems: Ethical Guidelines in Practice

Nagadivya Balasubramaniam, Marjo Kauppinen, Kari Hiekkanen, Sari Kujala 2022 Requirements Engineering

Feelings of Being for Mobile User Experience Design

Amir Dirin, Marko Nieminen, Teemu H. Laine 2022 International Journal of Human-Computer Interaction

Cognition in Software Engineering: A Taxonomy and Survey of a Half-Century of Research

Fabian Fagerholm, Michael Felderer, Davide Fucci, Michael Unterkalmsteiner, Bogdan Marculescu, Markus Martini, Lars Göran Wallgren Tengberg, Robert Feldt, Bettina Lehtelä, Balazs Nagyvaradi, Jehan Khattak 2022 ACM COMPUTING SURVEYS

The human side of Software Engineering Teams: an investigation of contemporary challenges

Marco Hoffmann, Daniel Méndez, Fabian Fagerholm, Anton Luckhardt 2022 IEEE TRANSACTIONS ON SOFTWARE ENGINEERING

Kohti käyttäjälähtöisiä kotidialyysin sähköisiä terveyspalveluita: Potilaskokemus ja ammattilaisten tarpeet suunnittelun lähtökohtana

Sini Hölsä, Paula Valkonen, Johanna Viitanen, Virpi Rauta 2022 Finnish Journal of eHealth and eWelfare

Towards digital health equity - a qualitative study of the challenges experienced by vulnerable groups in using digital health services in the COVID-19 era

Anu Marja Kaihlanen, Lotta Virtanen, Ulla Buchert, Nuriiar Safarov, Paula Valkonen, Laura Hietapakka, Iiris Hörhammer, Sari Kujala, Anne Kouvonen, Tarja Heponiemi 2022 BMC HEALTH SERVICES RESEARCH

The Factors Associated With Nonuse of and Dissatisfaction With the National Patient Portal in Finland in the Era of COVID-19: Population-Based Cross-sectional Survey

Emma Kainiemi, Tuulikki Vehko, Maiju Kyytsönen, Iiris Hörhammer, Sari Kujala, Vesa Jormanainen, Tarja Heponiemi 2022 JMIR Medical Informatics

Mind the product owner: An action research project into agile release planning

Konsta Kantola, Jari Vanhanen, Jussi Tolvanen 2022 Information and Software Technology

Digital microwork as a livelihood strategy in a Namibian informal settlement

Pietari Keskinen, Heike Winschiers-Theophilus, Shilumbe Chivuno-Kuria, Anna Müller, Marko Nieminen 2022 The Electronic Journal of Information Systems in Developing Countries

Health Care Professionals' Experiences of Web-Based Symptom Checkers for Triage

More information on our research in the Research database.
Research database

Related units

Helsinki Institute for Information Technology HIIT (external link)

Collaborative institute for research on information technology.


Finnish Center for Artificial Intelligence FCAI (external link)

International research hub for artificial intelligence

Finnish Center for Artificial Intelligence
PML research gropu at department of computer science, photo Matti Ahlgren

Research areas

Research areas in the Department of Computer Science

Department of Computer Science
Aerial photo of Computer Science Building at Aalto University campus

Department of Computer Science

To foster future science and society.

Artistic depiction of a bright light in space / made by Ray Scipak

School of Science

Science for tomorrow’s technology, innovations and businesses

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