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MFA - frequently asked questions

Multifactor Authentication (MFA, 2FA) is a method of confirming user’s identity with two or more pieces (mobile app) of evidence when signing on to a system or a service. Answers to frequently asked questions in this page.

MFA FAQ - Frequently Asked Questions

How I sign in if I lose my phone?

  • MFA is active when signing in from outside of Aalto Network. If you use VPN or sign in a Aalto network you are not required to sign in with MFA, except when updating bank account details to Workday. If you do not recover your phone please send a ticket to Aalto IT Service Desk.

Can I use multiple phones?

  • Yes MFA supports the registration of multiple phones.

Is MFA signing required when I use Office 365 apps/browser with my mobile phone?

  • Yes, mobile phone apps support also MFA.

Where my phone number or email address are stored when I register?

  • They are stored in the Aalto tenant. The registration details are only visible to the Aalto Office 365 admins. 

Can I Opt-out from MFA?

  • MFA will be required for Office 365 services in spring 2021 and you can't opt-out. Currently, if you have tested it and would want to opt-out until MFA is mandatory, you can do so by requesting it via a ticket to Aalto IT Service Desk.

Where can I install applications to the new Huawei phone?

Will the use of MFA grow?

Yes. University's whole VDI environment and VPN use on users' own devices will be protected by MFA in the near future. Possibilities to protect other services by MFA is examined.

What authentication methods can I use with MFA, i.e. Do I necessarily need a smartphone?

MFA is easiest to use via an app installed on your smartphone, but there are other options as well. You can also receive the verification code used to log in as a text message or via a robot call. If you cannot use a phone, you can also use hardware designed for this purpose (hardware token). An option that has been found to work is an Ubikey key, which works on the USB port of the terminal.

User feedback of MFA is more than welcome. You can provide feedback to following link

More information

Aalto Multifactor Authentication on Office 365 accounts

Multifactor Authentication (MFA, 2FA) is a method of confirming user’s identity with two or more pieces (mobile app) of evidence when signing on to a system or a service.

How to use MFA

Multifactor Authentication (MFA, 2FA) is a method of confirming user’s identity with two or more pieces (mobile app) of evidence when signing on to a system or a service.

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