Toward a team that is able to achieve its potential

We believe in the promise of teamwork and collaboration. When people pool their expertise and knowledge, synergy may occur, allowing the whole to be greater than the sum of its parts. However, in many cases team’s actual performance may fall short of its potential. How can we educate game-changers who can ensure a positive result? This post provides tips and introduces tools for teachers to utilise in supporting teamwork in project-based courses.
Cornerstones for unlocking the potential of a team
Cornerstones for unlocking the potential of a team | Graphics by Anna Kuukka

Information asymmetry is the starting point in diverse teams

To solve ill-defined problems, we assemble teams (a group of people who come together to achieve a common goal) made up of members who possess a wide range of knowledge, expertise, and understanding related to the challenge at hand. This kind of situation means that the starting point is information asymmetry, with team members holding distinct, unshared information. However, it is easy for such a team to focus instead on discussing information that is commonly held. The usual reasons for this are that:

  • It is easier to discuss issues widely known, and it takes courage to bring new points of view to the table
  • Team members may falsely assume that certain knowledge is commonly known and are unaware that others lack some of the knowledge they have
  • Team members may fear to expose their ignorance in front of experts from different disciplines, which may lead to a situation where “stupid” questions are never asked, and privately held information is never shared.

If the team is unable to create circumstances where individually held information and knowledge is shared, team performance begins to suffer. This highlights the dual responsibilities of people working in a diverse team: They must be willing and able to actively share their points of view with others while at the same time be curious about the ideas and thoughts of others, and actively listen to them.

Inviting others to join the discussion to create a shared understanding

No matter how effective a team might be in managing its activities and resources, if it is unable to create circumstances where frequent communication and respectful interaction happen, it will fail to achieve its potential as well as the best possible solution.

When we approach ill-defined problems where there rarely is only a single possible solution, the team must be able to take action despite the discomfort of uncertainty and ambiguity that are present in various forms. The key lies in finding links between the different perspectives and inviting others into the discussion to create shared understanding. Respectful interaction that fosters frequent and open communication is built through small steps such as positive reactions, words of encouragement, and intuiting how others feel.

Unlocking the potential of a diverse team

For a diverse team to successfully harness its potential to solve ill-defined problems, it must create practices that help the team achieve that potential and, concurrently, create an atmosphere that allows team members to step outside their comfort zones. The following four practices build the foundation for teamwork:

  • Awareness of the skills and knowledge within the team

The better and sooner that team members understand each other’s skills, experiences, and capabil­ities, the easier it is to utilise those throughout the project. When solving ill-defined problems, we must see beyond our educational backgrounds, because the valuable insight into the challenge at hand may come from another type of understanding.

  • Understanding one’s role on the project team

Role-related uncertainty and ambiguity may impede team members from fully utilising their knowledge in a project. Unless team members recognise their inputs as necessary and valuable, they may tend to hold back or believe their contribution is irrelevant. 

  • Shared ways of working

Practices that are built early on tend to stick throughout a project and create a structure for solutions. However, these mutually agreed-upon practices must be cultivated along the way.

  • Constructive and systematic feedback

The feedback that is provided systematically and safely supports open communication and builds an atmosphere of trust. It also has the power to eliminate assumptions of ourselves and those of others.

Teamwork First-Aid Kit: Tools to support teamwork in project courses   

Teamwork First-Aid Kit gathers tools that have proved to be useful in supporting diverse teams tackling ill-defined problems and building foundational elements for the successful teamwork strategies presented above. It is a small step toward educating game-changers who can make the team more than a sum of its parts. Undeniably, teamwork skills are among the most pivotal work-life skills that younger generation entering the workforce are expected to master.

Teamwork First-Aid Kit is a Teaching Lab / Learning Challenge Aalto Pilot and was supported by the Pilot Funding. Visual identity and graphic design of the toolkit has been created by Anna Kuukka, Aalto Design Factory & School of Engineering.

Satu Rekonen
Satu Rekonen | photo: George Atanassov

Satu Rekonen is a postdoctoral researcher at Aalto University School of Science whose mission is to educate game-changers who can support a team in achieving its potential. Satu is passionate about improving understanding of how diverse teams approach ill-defined problems and the struggles they face while doing so.

Teaching Lab
  • Published:
  • Updated:
URL copied!

Related news

nuori nainen istuu ostoskärryissä maitopullo kädessään, yllään Anna Isoniemen suunnittelema värikäs mekko
Cooperation, Studies, University Published:

Young Finnish fashion designers work together with famous brands

Adidas, Fiskars and Terinit renew their brands with collections by fashion designers Anna Isoniemi, Maria Korkeila and Rolf Ekroth.
Digi- ja väestötietoviraston Aalto Thesis -väki
Cooperation, Studies Published:

Multidisciplinary solutions to multifaceted challenges – Introducing Aalto Thesis

Aalto is now offering a novel approach for different kinds of organisations to collaborate with students and to tackle complex challenges. Read more!
AVP Summit_01
Cooperation Published:

Aalto Entrepreneurship Education Week resulted in collaboration between different units in Aalto and export of education methods

The praised Entrepreneurship Education Week organized by Aalto Ventures Program was held at Aalto University Campus form 9th to 12th of December 2019. The event was attended by nearly 50 teachers or staff members from nine countries and 22 different higher education institutes.
Two female students chatting at the Aalto Summer Job Day on 16 January 2020. Photo: Kalle Kataila / Aalto University
Cooperation Published:

You do not need to speak Finnish to get a summer job

More than 70% of the employers that participated in the Aalto Summer Job Day are also happy to hire foreigners who do not speak Finnish.