CS FORUM: Marlon Dumas, University of Tartu "Business process analytics: from insights to predictions"

Business process analytics: from insights to predictions

Marlon Dumas
Professor of Information Systems
University of Tartu

Abstract:

Business process analytics is a body of methods for analyzing data generated by the execution of business processes in order to extract insights about weaknesses and improvement opportunities, both at the tactical and operational levels. Tactical process analytics methods (also known as process mining) allow us to understand how a given business process is actually executed, if and how its execution deviates with respect to expected or normative pathways, and what factors contribute to poor process performance or undesirable outcomes. Meantime, operational process analytics methods allow us to monitor ongoing executions of a business process in order to predict future states and undesirable outcomes at runtime (predictive process monitoring). Existing methods in this space allow us to predict, for example, which task will be executed next in a case, when, and who will perform it? When will an ongoing case complete? What will its outcome be and how can negative outcomes be avoided? This talk will present a framework for conceptualizing business process analytics methods and applications. The talk will provide an overview of state-of-art methods and tools in the field and will outline open challenges and research opportunities.

Short biography:

Marlon Dumas is Professor of Information Systems at University of Tartu. He is chair of the Starting Grants panel for Computer Science and Informatics (2018) at the European Research Council. In the past, he has been faculty member at Queensland University of Technology, Australia and Visiting Researcher at SAP Research, Australia. His research interests span across the fields of software engineering, information systems and business process management. His ongoing work focuses on combining data mining and formal methods for analysis and monitoring of business processes. He has published extensively in conferences and journals across the fields of software engineering and information systems. He is co-inventor of seven granted US/EU patents and co-author of the textbook "Fundamentals of Business Process Management", which is used in over 200 universities worldwide.

Professor Dumas is the Chair of the ERC Starting Grants Panel and he will also give a presentation on his experience of how ERC panels look at an ERC grant:

The Fine Line Between Ambition and Feasibility: Tips for Writing ERC Project Proposals
Thursday 27.9. at 10:00-11:00 in lecture room T1, CS building.