Special Seminar: Johanna Kaipio "Improving Usability in Healthcare"
Improving Usability in Healthcare
The relationship between usability, patient safety and quality of care is evident. Poor usability associates with user fatigue, increased error rates and low user satisfaction. Errors in electronic health record use or in medication ordering documentation may endanger patient safety. In addition to professional users, patients are increasingly utilizing electronic health services. Experiences of patients have obtained more recognition as the customer-oriented approach has become prevalent in healthcare sector.
In the presentation, I approach the topic 'improving usability in healthcare' from three viewpoints: i) monitoring the development of the clinical IT systems from the end-users’ viewpoint in a national level, ii) integrating usability into the procurement process of healthcare and social care systems, iii) improving patient experience through eHealth solutions. I provide examples and experiences on measuring usability and user experience in various contexts, including Children’s hospital. In addition, I describe how the work has contributed to real-life decisions, e.g. in Apotti procurement, and share my visions of further research.
Research fellow Johanna Kaipio (D.Sc.Tech) is working at the Department of Computer Science at Aalto University. Her area of research is usability in healthcare. She received her doctoral degree from Aalto in 2011. Johanna has been working in multidisciplinary projects for over 10 years in healthcare field, e.g. in collaboration with Finnish Medical Association, Hospital District Helsinki and Uusimaa (HUS), National Institute for Health and Welfare (THL). While working as a researcher, Johanna has also been working as a usability specialist in large public procurement projects (Apotti and an ongoing project in Central Finland). She has published more than 50 peer-reviewed articles in the fields of health informatics and human-computer interaction (HCI). In addition, Johanna holds the position of an Adjunct Assistant Professor at the School of Health Information Science, Victoria University, Canada.