Services

IT services

At Aalto University IT Services, we oversee the entire lifecycle of IT solutions, infrastructure and related operations management, as well as end-user services and user experience. We are responsible for planning and implementing digital transformation together with our internal and external partners and support the University's goal to be a pioneer in digitalisation in learning, teaching and research.

IT instructions

Behind the links below you can also find IT services' chat for customer service.

Note! Allow cookies on this site to access the chat service.

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IT Services

You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.

IT Service Desk

IT Service Desk contact information and service hours

Contact IT End User Support for help or information on Aalto University IT.

a contact point to the users of the Aalto University IT who are in need of help and information. You can visit the service desk during opening hours or ask for help by email, telephone or chat.

Services

Do you need to change your password or reset it?

Resetting the password, and a forgotten password

Your password requires resetting if you have not changed your password by the deadline. The password is valid for 730 days, after which it must be changed or your user ID will be automatically locked. You will receive an automatic warning message when the password expires well before the due date.

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How to change the password

A password for Aalto University must be changed at 730-day intervals, and it can be changed by using an Aalto computer (Windows, Mac or Linux) or at password.aalto.fi

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Frequently asked instructions

Free software for home computers

Aalto IT provides staff members and students application licenses, some of them with free of charge, that can be installed on personal computers.

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Kuva puhelimesta kädessä. Kuvaaaja Aalto-yliopisto/ Aleksi Poutanen

Cyber Security

Aalto IT Security provides news and help on various information security topics for research, learning and daily work, including antivirus, work from home and travelling, phones, encryption and secure email.

mfa-authentication

How to use MFA

Multifactor Authentication (MFA, 2FA) is a method of confirming user’s identity with two or more pieces (mobile app) of evidence when signing on to a system or a service.

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Email and calendar

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E-mail & calendar

All those with an Aalto ID are entitled to use e-mail and calendar. You can use Aalto cloud e-mail and calendar also with webmail.

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Aalto email for your phone: instructions for iPhone and Android

Instructions for setting up an email account on your phone and for for bringing your Outlook contacts to your phone

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IT Services for Staff

Information on the IT services available for Aalto University staff.

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