Service articles: how to find, create or edit?

Here you can find information on how to find, create or edit service articles on

How to find Services content from

Go to:

Use your Aalto ID to sign in (upper right-hand corner). log in

Click on "Content" in the top left-hand corner.

Services instructions / press content

You will enter's finder view to find the content you are looking for. Navigate to “Service Provider” and look for your department/unit. Click on “Filter”.

Services instructions / service provider

By clicking the heading of an article, you can access the actual content.

Services instructions / article header

How to edit or create a service article? 

Now that you have found your service content, you can start to edit it, if needed. Click on the heading of a service article. When on the actual service article page, click on the tab “Edit”. Make the necessary edits and finally click on "Save".

Services instructions / edit

Create a new service article:

Click on "Content" in the upper left-hand corner and select from the drop-down menu "Add content" and "Service":

example: add new service article

Basic information*

  • Language: choose the primary language (editing language) for the service (English / Finnish / Swedish)
  • Title*: Give a headline for the service article (=page). Start with the most important keywords and summarize the content, so that the reader understands quickly the content of it.
  • Summary*: write a short introduction about the service (this will be shown when the service is lifted up somewhere across the site). Summary should complement the headline – tell the most important points in the beginning. Avoid jargon and difficult terminology.
  • Main image: add an appealing main image for the service to make the page more visual (don't use a picture that includes text e.g. infographic as a main image). Choose a picture that supports the service content.
Services instructions / basic information

How to ensure that right people find your service?

Metadata* fields on the service article are the most important ones:

All "Service" content type articles live automatically in the Services.

Relates to

  • If your want to tell that in addition to this (Service hub), this service is related to other hubs as well (e.g. certain school/department/research group), use “Relates to” option to tell this information to the content management system. This will in the future support the search.

"Relates to" option does not lift up the service to the chosen hubs/research groups yet. To make the service article visible in another hub and/or research group page, after creating the service article to Services hub, go back to the other hubs/research group pages to create the actual service liftup by using components like "Single liftup" or "Manual liftups". 


  • Categories are used in Services to assemble similar type of services.
  • Choose the best and closest category (only 1) to describe your service:
    • Start typing to the field and system suggests the closest match
    • Click on the field and start to search for the best match.
      If you need new categories in addition to these, contact Aalto Communications.


  • Topics are used as filters to find relevant services.
  • Choose the best topic or topics (1 or more) to describe your service:
    • Start typing to the field and system suggests the closest match
    • Click on the field and start to search for the best match
      If you need new topics in addition to these, contact Aalto Communications.

Primary tags

  • Primary tag is a top level tag, a key word to describe the service article's content. You will see primary tag(s) below the service article title on the page.
  • Choose the ones that best describe your content, the recommended amount is 1–3. 
  • Primary tags are a relatively short list of key themes in Aalto. Governance of primary tags is done by Aalto Communications.
  • Using primary tags is important because they support the search on

Secondary tags

  • Secondary tags are for more detailed tags, keywords to describe the service article.
  • Choose 1–3, the ones that best describe your content.
  • There are about 1,000 secondary tags on
  • The library of secondary tags is governed by Aalto University Communications. If you have suggestions for relevant secondary tags, that would also serve other editors, contact: [email protected]

Please notice! Primary and secondary tags enhance and support the general Search function on The better tags you have chosen, the better results Search will offer.

Service provider*

  • Choose the service provider (only 1) for the service article i.e. who can provide more information about the service.

Target groups

  • Choose the target group(s) (1 or more) that will need to find this service.
  • There are currently seven of them: Student, Professor, Researcher, Service personnel, Lecturer, Alumni, Partner.
  • These can be used as search filters in the Services hub

The Services hub search:

Services instructions / metadata


  • You can use various components for creating services
  • Begin with "Lead text" component – it's your service's introduction on the service page: an introduction to complement the headline, the most important content in the beginning and the necessary background information on the subject in question. Avoid jargon and difficult terminology, explain if needed.
  • Then choose "Text paragraph" component to write the actual service article
  • Continue with the components of your choice (you can always benchmark the structure of great service pages)
  • Kindly, get to know different components before using them. 


  • If this service page is for Aalto community/Aalto ID only, choose "Role restrictions": Aalto Autentikoitu.
  • If it's public for everyone, leave this field empty.

Finally, publish and save the service by clicking on "Save".
(If after publishing the service you decide, that you want to unpublish it, click on "Unpublish" tab above the service.)


Create translations for the service by using the "Translate" tab above the service article.

Back to guidelines

This service is provided by:

Communications Services

Did you find what you were looking for? If not, please contact us.
  • Published:
  • Updated:
URL copied!