Procedures in case of emergency

What to do in a case of emergency.

Emergency call 112

  • CALL 112
  • DESCRIBE what has happened, give an exact address and town.
  • REPLY to the questions posed to you.
  • ACT in accordance with the instructions given to you.
  • DO NOT HANG UP until you have been given permission.
  • GUIDE the emergency staff to the right location.
  • CALL 112 again if the situation changes radically.

In case of fire

  • Save those in immediate danger, warn others.
  • Make an emergency call to 112 from a safe location.
  • Start to extinguish the fire if you are able to do it safely.
  • Do not put yourself in danger.
  • Prevent the fire from spreading by shutting doors, windows and ventilation if possible.
  • Do not go into a smoky staircase.
  • Guide the fire service to the location.

The order of measures may vary depending on the situation. REMEMBER: SMOKE KILLS.

In case of accident or seizure

  • Assess the situation quickly.
  • Find out what happened.
  • Find out if the patient is awake.
  • Is the patient breathing, is the heart beating.
  • Start giving first aid.
  • Ask for help from those trained in first aid.


When faced with a threatening person

If you are faced a threatening person

  • Give the person space and do not go into his/her territory.
  • Speak clearly using short expressions and conform.
  • Keep your hands visible.
  • Do not turn your back.
  • Avoid sudden movements.
  • Stay calm.
  • Avoid staring.
  • Do not undermine the threatening person or situation.
  • Be flexible rather than strict.
  • Do not try to prove wrong the delusions of an intoxicated or otherwise disoriented person.
  • Play time to give other people time to come into the situation.
  • Try to notify others of the situation / set off alarm without the threatening person noticing it.

In case of bomb threat

If you answer to a telephone call notifying of a bomb threat

  • Try to make the caller repeat the threat as if you had not understood it.
  • Attract other people’s attention in an agreed-upon way
  • Tell the person that innocent people may get injured if the explosion is set off.
  • Try to find out how the crime is to be done and what kind of explosive is used
  • Damage to be expected, motives, the plausibility of the threat. Ask:
  1. When will the bomb go off?
  2. What does it look like?
  3. What kind of bomb is it?
  4. Where is it?
  5. What causes it to explode?
  6. Did you put the bomb there yourself?
  7. When and why?
  8. What is your name and address?

Pay attention to:

  • style of voice and dialect
  • background noise
  • language used by the threatening person


  • Stay calm.
  • Be friendly
  • Turn off any background music you have.
  • Try to keep up the conversation with the caller.
  • Leave the line open to allow tracking the call.
  • Call 112. Do not hang up until you have been given permission to do so.

In case of theft or robbery

  • Stay calm, do not object to the robber.
  • Slow down your actions so that others may observe the actions of the robber.
  • Do not annoy the robber or play the hero. You may risk your own life or the safety of others.
  • When threatened do not sound an alarm.

Description of the robber:

  • Remember the characteristics of the robber.
  • Pay attention to the voice and particular features of the robber.
  • When the robber leaves, pay attention to the escape.
  • mode of escaping, direction, make and colour of car, licence plate. 
  • pay attention to the mode of flight and possible partners.

Calling for help:

  • Call for help only when you can do it without danger.
  • Call the police at 112 and notify them of:
    • the place;
    • armed/unarmed robbery;
    • number of robbers;
    • characteristics/special characteristics of robbers.
    • Do not hang up without permission.

Follow-up measures:

  • Lock the doors.
  • Take care of injured people, if any.
  • Ensure if there were any witnesses.
  • Protect trails and objects.
  • Do not touch anything.
  • Fill out the robber description form yourself and give one to each witness.
  • Write down a description of the robber.

In case of power failure

If power is cut:

  • Stay calm, the backup lighting will stay on.
  • Do not light matches (fire hazard), light up a flashlight that you keep in a set location
  • Do not make unnecessary calls to avoid overcrowding telephone lines.
  • If you are stuck in a lift, press the alarm button in the lift and wait calmly for the maintenance staff to arrive. They will come fairly fast and help you out of the lift.
  • Turn off devices which could be damaged once the power goes back on.
  • If university operations cannot be continued, the university management and supervisors will issue the necessary additional instructions.

In case of gas leaks

If the gas leak is outdoors and you are indoors:

  • Shut doors, windows, vents and the ventilation system if possible.
  • Open the radio and wait calmly for instructions.
  • Avoid using the phone.
  • If you smell gas inside, dampen a cloth and breathe through it: the cloth filters the air. Do not use electronic appliances or other devices which may ignite the gas.
  • Do not leave the area without being prompted by authorities; otherwise you might be in danger.

 If you are outside and are suddenly in a cloud of gas:

  • Do not run, breathe through your nose and filter the air by putting e.g. a paper tissue in front of your mouth.
  • Try to go indoors as fast as possible.
  • If you cannot go indoors right away, try to stay away from the wind.
  • Do not go to any sloping areas and try to find the highest point.
  • If you are in a car, shut the ventilation and try to get out of the gas cloud, listen to the radio.

Gas leak inside a building

  • ASSESS the situation. If the situation is serious, save yourself and others by guiding them out along a safe route.
  • CALL 112 and specify the substance, the building and floor of the accident. 
    • Act in accordance with the instructions given to you.
  • NOTIFY the person in charge of the building or the facility services staff of what has happened.
  • GUIDE the fire service to the right location.

In case of radiation threat

Protection against threat by going inside:

  • Once you hear the general alarm, go indoors. 
  • Shut doors, windows, vents and the ventilation system if possible.

Iodine tablets:

  • Iodine tablets prevent the accumulation of radioactive iodine in the thyroid gland. 
  • You may obtain iodine tablets in case of emergencies from a pharmacy. 
  • Do not, however, take them without authority permission. 
  • Iodine tablets do not protect you against external radiation or other radioactive substances.

Protection of food and water:

  • In case of radiation threat, protect all foodstuffs and drinking water with plastic bags or sealed containers. 
  • The fridge and freezer protect food effectively against radioactive dust. 
  • Foodstuffs in cans are sufficiently protected.

Moving outside:

  • If moving outside is necessary, wear tight clothing which covers the skin as much as possible and is easily washed. 
  • Leave the clothes in the hallway and wash yourself well after your return inside. 
  • To protect your lungs against radioactive particles use a mask, or as temporary solutions, towels or a piece of kitchen roll.


  • Curfews issued by authorities must be obeyed.

Threatening situation involving armed person

Shooting incident 1 (protection by going outdoors)

  1. Escape by moving away from the shooter sufficiently far from the building – do not take anything with you.        
  2. Avoid visual contact with the shooter.
  3. Call 112. Act in accordance with the instructions given to you. Do not hang up until you have been given permission.
  4. Make an internal emergency call to the facility services staff – or to the safety manager of the building – they will pass on the alarm. 

Shooting incident 2 (protection by going indoors)

  1. Lock the door to your room.
  2. Call 112. Act in accordance with the instructions given to you. Do not hang up until you have been given permission.
  3. Make an internal emergency call to the facility services staff – or to the safety manager of the building – they will pass on the alarm.    
  4. Put your mobile phone on silent.
  5. Go beside a concrete or brick wall with your face down and protect your head with your hands.

Being threatened at gunpoint

  1. Obey the threatening person.
  2. Try to stay calm – it also calms down the person threatening you.
  3. Keep your hands visible.
  4. Do not stare at the threatening person.
  5. Avoid sudden movements
  6. Do not try to remove the gun by force.

In case of seeking protection in an air-raid/fallout shelter

The authorities will issue orders on going to an air-raid/fallout shelter.

The person in charge of the shelter and his/her assistants will make sure that the shelter is in working order.

  • When going into the shelter take the following with you:

  • personal medication and any special foodstuffs you might need

  • personal hygiene equipment

  • something to do: reading, music equipment

  • sleeping equipment, pillow, blanket

  • When in the shelter, act in accordance with the instructions given to you.

  • A daily schedule will be prepared for the time in the shelter.


This service is provided by:

Aalto University Security and Lobby Services

Kampuksen turvallisuudesta vastaa Aalto-yliopiston turvallisuus- ja aulapalvelut yhteistyössä Aalto CRE:n kanssa.
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