Services

Loaning of devices

IT Servicedesk loans out laptop computers, phones and AV equipment to staff members for a fixed period, for short-term (max. 2 weeks) for work use.

You can loan a device from IT Servicedesk:

IT Service Desk contact information and service hours

IT End User Support is a contact point to the users of the Aalto University IT who are in need of help and information. There are local service desks in every campus. You can ask for help by email, telephone or visiting the service desk during opening hours.

IT Service Desk

Features

IT Servicedesk loans out laptop computers, phones and AV equipment to staff members for a fixed period, for short-term work use. A short-term need may arise if a phone or computer breaks down, so the device is sent to maintenance or for re-installation. The standby device service also helps if there is a delay in equipment deliveries or a need for short-term loan use for another reason.

The standby devices are Aalto’s current and slightly older recommended models. The loan period is max. two weeks. If necessary, slightly longer loan periods can be negotiated. There is a limited number of devices, and the device range varies from one service desk to the next.

AV accessories you can lend from IT Service Desk:

  • Catchbox
  • Web camera
  • Headset
  • Conference speakerphone (Jabra)
  • Video camera and tripod
  • Video projector
  • Presentation remote

If you need something else: https://takeout.aalto.fi/

Limitations

Until further notice, this service is only offered to staff members at Aalto University. There is a limited number of standby devices and, as a general rule, they can only be equipped with the basic software installed in all workstations. The loan period is two weeks at a maximum.

Support

If you have any questions or you are experiencing problems, please send a service request here: servicedesk.aalto.fi

Related services

This service is provided by:

IT Services

Did you find what you were looking for? If not, please contact us.
  • Published:
  • Updated:
Share
URL copied!