MASSE - Personalized Care With Mass-Production Efficiency
Virtual care management system for solving fragmentation of chronic diseases treatment
Our goal is to produce practically relevant research and support the development of the health care sector by applying best practices and current research in industrial management to the field of health services. We hold ambitions to develop scientific, actionable and sustainable knowledge and solutions for Healthcare. Now, we have been the leading actor in healthcare service and management research in Finland.
Our research subject has expanded to be truly interdisciplinary. HEMA is an inter-university institute combining research done at Aalto University and Helsinki University School of Medicine. We have strong partnerships with the most innovative, leading players in the field of social and health care services in Finland and abroad. So far, HEMA Institute has led and participated in more than 20 national and international projects mainly funded by EU, Academy of Finland and Business Finland. Based on these projects, we have hundreds high-quality publications.
We currently employ 20 researchers (including three professors), whose backgrounds are mainly in Industrial Engineering and Management, Economics, Information Management, Service Science and Medicine. A consulting agency Nordic Healthcare Group Oy (NHG), the spinoff of HEMA, was founded in 2004. With more than a hundred employees, NHG has been a leading player in social and health service industry.
We are actively looking for partnerships for research and education projects.
Value-based Healthcare, Co-creation of Health, Health Systems Science, Healthcare Operations Management, Healthcare Performance Measurement, Health economics, Personalized Medicine, Patient Choice and Choice-Making, Patient Experience
Virtual care management system for solving fragmentation of chronic diseases treatment
Evidence of health outcomes and created value (outcomes per resources used) is a prerequisite for successful business operation in the field of healthcare digital solutions.
TUTA Building (Third floor, Room No. 3181)
02150 Espoo, Finland
Department of Industrial Engineering and Management
School of Science, Aalto University
P.O. Box 15500, FI-00076 AALTO, Finland
Postdoctoral Researcher Riina-Riitta Helminen (D.Sc. (Tech.), LL.Lic., M.D., Specialist in Public Health)
Tel: +358 40 730 9799 [email protected]
•MASSE, 2020-2022: aims to create a virtual care management system, the so called Virtual Care Operator (VCO), to support the personalised and cost-effective treatment of long-term illnesses.
•DiRVa, 2017-2019 (Business Finland funding): aims to construct a generic evaluation model for healthcare digital solutions providers to serve as a tool for building evidence of and communicating the value of their innovations. Get the final report here (in Finnish)!
•Bounce, 2017-2021 (EU H2020 project, HEMA collaborates with Nordic Healthcare Group Co.Ltd): It will develop a tool to predict resilience of breast cancer patient, build a decision-support system and deliver personalized interventions.
•IMPRO (Improved knowledge base and service optimisation to support health and social services reform) 2018-2020: developed, tested and carried out a set of efficient tools for planning and evaluation of social and health care. https://www.stnimpro.fi/
•COPE (Competent workforce for the future) 2016-2019: to explore the transition in health and social services and its impact on employment, competence needs and competence development. https://www.stncope.fi/en/
•HMV Hammashoitokorvausten muutoksen vaikutukset julkisen ja yksityisen hammashoidon käyttöön 2017-2019: investigates the changes in public and private dental care due to changes in reimbursement.
•G3 (Third generation healthcare management), 2016-2018 (Business Finland funding): aims to contribute to the scientific basis for value –based healthcare, informed managerial and policy decisions that improve both health outcomes and economic efficiency. See the G3-pamphlet here.
•Healing and modular healthcare facilitates (HeMoHes) , 2016-2018: explores current modular building solutions in healthcare and social services, and aims to develop new modular solutions to flexible use of facilities.
•Elderly people’s services: use, costs, effectiveness and financing, 2014-2018: focuses on identifying support mechanisms for elderly people's wellbeing and home care. The possibilities to improve home care quality, effectiveness and accessibility are researched based on the existing registry materials.
•JYVÄ project (Co-operation of public and private actors in healthcare), 2014-2016: identified recent innovations in health service management and explored possibilities for public-private partnerships. https://jyvahanke.files.wordpress.com/2016/03/jyvc3a4raportti_2016.pdf
•RYM SHOK Energizing Urban Ecosystems, 2012-2016: developed new services and service architectures for urban ecosystems by means of service design. The program strived to create user-centric living environments that create value by means of interaction, participation and learning, and understand the needs and possibilities of sustainable and enriching urban environment.
•GID SalWe Personalized Diagnostics and Care program, 2014-2016: developed new technologies and practices for healthcare professionals to provide more effective services for health and well-being.
•Managed Outcomes, 2010-2013 (EU Framework 7 funding): The project was funded by the European Union Framework 7 –program with HEMA as the coordinator. The impact of regional service systems on health outcomes in four common diseases in six European regions was studied.
Roy, Ram Babu, Paul Lillrank, V. K. Sreekanth, and Paulus Torkki. "The Service Machine." In Designing Service Machines, pp. 21-34. Springer, Singapore, 2019.
Lillrank, P. The Logics of Healthcare – The Practitioner’s Guide to Health Systems Science. Francis & Taylor / CRC Press, Boca Raton, Fl., 2018.
Chen, An., Tenhunen, Henni., Torkki, Paulus., Peltokorpi, Antti., Heinonen, Seppo., Lillrank, Paul., Stefanovic, Vedran. 2018. Facilitating autonomous, confident and satisfying choices: A mixed-method study of women’s choice-making in prenatal screening for common aneuploidies. BMC Pregnancy and Childbirth,18(1):119-131.
Chen, An., Lillrank, Paul., Tenhunen, Henni., Peltokorpi, Antti., Torkki, Paulus., Heinonen, Seppo., Stefanovic, Vedran. 2018. Context-based patient choice management in healthcare. International Journal of Health Care Quality Assurance, 31(1): 52-68.
Silander K, Torkki P, Lillrank P, Peltokorpi A, Brax S. Modularizing specialized hospital services: constraining characteristics, enabling activities and outcomes. International Journal of Operations & Production Management. 2017;37(6):791-818.
Groop, J., Ketokivi, M., Gupta, M., & Holmström, J. Improving home care: Knowledge creation through engagement and design. Journal of Operations Management, 2017:53:9-22.
Haahtela, T., Herse, F., Karjalainen, J., Klaukka, T., Linna, M., Leskelä, R. L., ... & Reissell, E. The Finnish experience to save asthma costs by improving care in 1987-2013. Journal of Allergy and Clinical Immunology. 2017:139(2), 408-414.
Lillrank, P. (2017), Co-creation and Healthcare Operations Management. Chapter 20 in Rozenes, S & Cohen, Y (eds.) Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry. IGI Global, Hershey PA, USA. Pp. 400-414.
Chen A, Tenhunen H, Torkki P, Heinonen S, Lillrank P, Stefanovic V (2017) Considering medical risk information and communicating values: A mixed-method study of women's choice in prenatal testing. PLoS ONE 12(3): e0173669. doi:10.1371/journal.pone.0173669
An Chen, Henni Tenhunen, Paulus Torkki, Seppo Heinonen, Paul Lillrank, Vedran Stefanovic (2016). Women’s choices for invasive or non-invasive testing: influence of gestational age and service delivery. Prenatal Diagnosis 36(13):1217–1224.
Chen A, Lillrank P, Wang JS (2016). A Qualitative Study on Experience Elements of Patient Satisfaction by Using Existential-Phenomenology. Chinese Health Quality Management; 23(5): 1-4.
Peltokorpi, A, Linna, M, Malmström, T, Torkki, P, Lillrank, P (2016) Five Focus Strategies in Health Care. International Journal of Health Care Quality Assurance, Vol 29, no 2. pp 171-199.
Riippa, I., Linna, M., & Rönkkö, I. A Patient Portal with Electronic Messaging: Controlled Before-and-After Study. Journal of medical Internet research. 2015:17(11).
Singh, V.K. and Lillrank, P (eds.) (2015), Innovations in Healthcare Management – Cost-effective and Sustainable Solutions. Francis & Taylor /CRC Press, Boca Raton, Fl.
Lillrank, P, Chaudhuri, A, Torkki, P (2015) Economies of Scale in Cardiac Surgery, Journal of Hospital Administration, Vol. 4 No 2.
Lillrank, P. (2015), Kotitori, The Service Integrator Model for Home Care. Japanese Journal of Health Economics and Policy Vol.27 E3 2015.
Riippa, I., Linna, M., & Rönkkö, I. The effect of a patient portal with electronic messaging on patient activation among chronically ill patients: controlled before-and-after study. Journal of medical Internet research. 2014:16(11).
Riippa, I., Linna, M., Rönkkö, I., & Kröger, V. Use of an electronic patient portal among the chronically ill: an observational study. Journal of medical Internet research. 2014:16(12).
Konerding, U., Elkhuizen, S. G., Faubel, R., Forte, P., Malmström, T., Pavi, E., & Janssen, M. B. (2014). The validity of the EQ-5D-3L items: an investigation with type 2 diabetes patients from six European countries. Health and quality of life outcomes. 2013:12(1), 181.
Kiivet R, Sund R, Linna M, Silverman B, Pisarev H, Friedman N. Methodological challenges in international performance measurement using patient-level administrative data. Health Policy, Volume 112, Issues 1–2, Pages 110-121 (September 2013).
Lillrank, P (2012), Integration and Coordination in Healthcare: An Operations Management View. Journal of Integrated Care, Vol.20, No 1, pp 6-13.
Lillrank, P, Groop, J, Venesmaa, J (2011): Processes, Episodes and Events in Health Service Supply Chains. Supply Chain Management: an International Journal. Vol.16, No. 3. pp 194-201.
Lillrank P, Groop PJ, Malmström TM. Demand and Supply–Based Operating Modes—A Framework for Analyzing Health Care Service Production. Milbank Quarterly, 2010:88: 595–615.
Ø Torkki PM, Marjamaa RA, Torkki MI, Kallio PE, Kirvelä OA: Use of anesthesia induction rooms can increase the number of urgent orthopedic cases completed within 7 hours. Anesthesiology; 103:401-5, 2005.
Marjamaa RA, Torkki PM, Torkki MI, Kirvelä OA. Time accuracy of a radio frequency identification patient tracking system for recording operating room timestamps. Anesth Analg Apr; 102(4) :1183-6, 2005.
Linna M. Measuring hospital cost efficiency with panel data models. Health Economics 7: 415-427; 1998.
Developing Scientific, Actionable and Sustainable Knowledge and Solutions for Health and Social Care