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Operations and Service Management

Our mission is to provide valuable new knowledge on design, management, and development of products, services, processes and supply chains.
DIEM Operations and Service Management

Operations and service management research area aims at increasing understanding of how to manage and develop operations in a world of advanced industrial and service systems characterized by increased information intensity, network forms of organizations, and need for lifecycle management of assets.

Our research focuses on operations strategy, management of multi-actor service systems and operational innovations, management of project and solution business, and management of external resource networks in global, technology based business context.

Professors in Operations and Service Management

Kari Tanskanen, Professor, Head of Research Focus Area
Purchasing and Supply Chain Management

Karlos Artto, Professor
Project-Oriented Business

Jan Holmström, Professor
Industrial Engineering, Industrial Services and Maintenance, Building Information Management

Paul Lillrank, Professor
Industrial Engineering, Especially Quality and Service Management

Risto Rajala, Associate Professor
Management of Service Systems, Development of Digital Services, Service Innovation and Business Models

Timo Seppälä, Professor of Practice
Management of operations, Development of digital platforms and ecosystems, Digital innovations, Emerging technology implementations, Data driven business models

Riitta Smeds, Professor
Business Process Networks in Digital Economy


Kirsi Aaltonen, Associate Professor of Project Management at University of Oulu, Industrial Engineering and Management
Research interests: stakeholder and uncertainty management in complex projects, the application of lean tools in integrated project deliveries and institutional change in project-based industries
Contact information: [email protected]

Jaakko Kujala,  Professor, Industrial engineering and Management, Faculty of Technology, University of Oulu
Research interests: project business, management of complex interorganizational project networks, simulation and modelling
Contact information: [email protected]

Osmo Kuusi, PhD, University of Turku (UTU)
Research interests: futures research and innovation research
Contact information: [email protected], tel. +358-50-3720829

Marja Toivonen, PhD, Docent
Research interests: service development and service innovation
Contact information: [email protected]